Branch Administration Executive

2 weeks ago

Cincinnati, Ohio, United States Cinfed Credit Union Full time

Position Overview

The Director of Branch Operations is accountable for the management and growth of branch locations. This role involves the implementation of effective policies, procedures, and training programs to ensure that branch operations run smoothly and efficiently. The Director will oversee branch budgets and performance metrics while fostering a culture of exceptional service for members. Additionally, this position plays a key role in developing and executing branch marketing initiatives and ensuring a comprehensive range of services is available to both members and potential members. The Director will provide guidance and performance evaluations for Branch Managers.

Key Responsibilities

1. Takes charge of strategic planning and execution for branch operations.

a. Collaborates with management on both long-term and short-term operational strategies.

b. Ensures alignment with organizational objectives.

c. Aids in the formulation and execution of operational plans, policies, and goals that support strategic aims.

d. Regularly meets with Branch Managers to assess and adjust operational goals.

2. Guarantees optimal performance across all branch locations.

a. Oversees auditing processes to ensure compliance and addresses any identified deficiencies. Monitors branch operations through managerial oversight to meet organizational targets. Evaluates service delivery and addresses any issues that arise.

b. Ensures that branch operations adhere to established procedures and comply with relevant laws and regulations.

c. Reviews branch budgets and performance metrics, managing expenses and pursuing cost-efficiency strategies.

3. Provides effective leadership to Branch Managers and staff, ensuring high performance levels.

a. Guides Branch Managers and employees through clear objective setting, delegation, and communication. Conducts regular team meetings.

b. Ensures that Branch Managers and staff receive adequate training and are effectively utilized. Instructs team members on policy, procedural, and program updates.

4. Responsible for fostering and maintaining professional relationships with members, the community, and industry contacts.

5. Undertakes additional responsibilities as assigned.

Qualifications

Education:

  • A college degree (Associates or higher).

Knowledge:

  • Comprehensive understanding of credit union services and products.
  • In-depth knowledge of branch operations and functions.
  • Thorough understanding of legal and regulatory standards.

Experience:

  • 5-10 years of relevant experience.

Skills & Abilities:

  • Strong leadership and supervisory capabilities.
  • Proficient sales skills.
  • Excellent analytical skills.
  • Strong organizational and problem-solving abilities.
  • Exceptional interpersonal and communication skills.

Benefits

  • Competitive annual salary ranging from $90-100K based on experience.
  • Generous 401K matching up to 5%.
  • Paid time off plus up to 11 holidays annually.
  • Opportunities for career advancement.
  • Comprehensive health, vision, and dental insurance.
  • Tuition reimbursement program.
  • Gym membership reimbursement.
  • Recognized as a Top Workplace for multiple consecutive years.

Pre-employment background checks are required.

An Equal Opportunity – Affirmative Action Employer M/F/D/V

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