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Branch Service Operations Manager

2 months ago

Cincinnati, Ohio, United States EMCOR Government Services Full time

About EMCOR Government Services:

EMCOR Government Services is a recognized leader in providing comprehensive mechanical, fire protection, and HVAC solutions, serving a diverse range of sectors.

Our organization prides itself on financial stability, exceptional bonding capabilities, an award-winning safety program, and significant purchasing power.

With numerous locations and a dedicated workforce, EMCOR Government Services is equipped to handle projects across various market sectors and facility types.

Position Overview: Service Manager

The Service Manager plays a crucial role in managing all facets of the Branch Service Department, including service operations and small contract projects. This position reports directly to the Branch Manager and collaborates closely with the Vice President of the Service & Inspection Division. The Service Manager is tasked with supervising all office and field personnel within the branch service department, including Administrative Assistants, Sales Representatives, and Technicians. The primary objective is to ensure customer satisfaction through quality service and timely execution of installation, repair, and maintenance tasks.

Key Responsibilities:

  • Implement programs aimed at achieving corporate goals related to revenue, sales, margins, and operational income.
  • Manage branch service operations in alignment with an approved financial strategy, overseeing expenses, collections, workforce, and inventory.
  • Identify, select, and cultivate relationships with new and existing customer accounts.
  • Maintain effective communication with clients to ensure their needs are met.
  • Ensure compliance with contractual obligations and actively resolve customer issues.
  • Develop and execute a strategic growth plan.
  • Oversee timely and budget-compliant completion of all fieldwork, meeting customer expectations.
  • Assign fair and manageable tasks to team members.
  • Establish performance metrics and motivate employees to exceed professional objectives.
  • Build and lead a competent team to deliver exceptional service and drive business growth.
  • Identify training needs and implement development programs for staff improvement.
  • Ensure adherence to corporate safety protocols and address safety concerns promptly.
  • Provide accurate service quotes and follow up on customer inquiries.
  • Expand service offerings by promoting commercial service products and solutions.
  • Collaborate with branch personnel to ensure seamless customer service from order to delivery.
  • Conduct customer satisfaction surveys as needed.
  • Foster strong vendor relationships.
  • Obtain necessary licenses and certifications for job functions.
  • Complete all required paperwork accurately and promptly.
  • Enhance sales skills and product knowledge to maintain a professional field presence.
  • Interpret architectural and mechanical drawings for project planning.
  • Travel to customer sites as necessary.

Qualifications:

To succeed in this role, candidates must demonstrate the ability to fulfill essential duties effectively. The following qualifications are required:

  • High school diploma or GED.
  • Minimum of 7 years of experience in fire sprinkler operations.
  • At least 5 years in a management role.
  • Sales experience is advantageous.
  • Knowledge of NFPA 13 and 25 standards.
  • Familiarity with industry best practices for service, inspections, and design.
  • Valid driver's license with a clean driving record.

Technical Skills:

  • Proficient in Microsoft Office applications (Word, Excel).

EMCOR Government Services offers a competitive salary and a comprehensive benefits package, seeking talented individuals to contribute to our ongoing success. We are an Equal Opportunity Employer.

Notice to applicants: Beware of fraudulent job postings. EMCOR Group and its affiliates list open positions on our official channels. Verify the authenticity of any job offer.