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Customer Experience Liaison

2 months ago

Oklahoma City, Oklahoma, United States Encore Full time
{"Job Title": "Customer Experience Coordinator", "Job Description": "Job Summary

As a Customer Experience Coordinator at Encore, you will serve as the primary point of contact for customers, providing exceptional support and building strong relationships to ensure a high-quality experience. This role requires strong communication and organizational skills, with the ability to multitask and work well under pressure.

Key Responsibilities
  • Provide customer support and respond to inquiries in a timely and professional manner.
  • Build relationships with customers to establish trust and open communication.
  • Proactively identify potential issues and provide solutions to client concerns.
  • Communicate billing information and resolve billing concerns with customers.
  • Enter customer contact information and details into the CRM system.
  • Coordinate customer follow-up and support thank-you messages.
Requirements
  • High School Diploma required; Associate degree preferred.
  • 1+ years of administrative, sales, or hospitality experience preferred.
  • Proficiency in Microsoft 365 and web-based applications.
  • Strong written and oral communication skills.
  • Strong organizational and interpersonal skills.
Work Environment

This role is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may be asked to work in multiple hotel locations.

", "Language": "en-US"}