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Customer Experience Representative
1 month ago
Customer Experience Representative
INTEGRIS Health, Oklahoma's largest not-for-profit health system, seeks a Customer Experience Representative to join our SBO Shared Services team in Oklahoma City, OK. As a key member of our team, you will provide exceptional care to patients and their families, ensuring a positive experience throughout their healthcare journey.
The Customer Experience Representative serves as the primary contact for all patient billing inquiries, acting as a liaison between INTEGRIS and patients, providers, and payers. This role requires strong communication and problem-solving skills, with the ability to provide clear and concise information regarding billing practices, policies, and patient billing statements.
Responsibilities include:
- Accepting inbound phone calls from patients, physician offices, and insurance carriers, with the intent to resolve concerns immediately.
- Collecting patient payments and following levels of authority for posting adjustments, refunds, and contractual allowances.
- Documenting all patient account activities concisely, including future steps needed for resolution.
- Performing filing, data entry, and other duties as assigned.
- Responding promptly to patient inquiries regarding billing procedures, policies, and statements.
- Utilizing multiple resources to resolve patient inquiries while on the phone or preparing/reviewing billing correspondence.
This role requires 1 year of work experience in a call-center or dialer environment, or 1 year of experience in medical billing, medical collections, basic ICD10 and/or CPT coding. May consider successful completion of a related Career Tech program or 1 year of college coursework in a related field. Must be able to communicate effectively with others in English (verbal/written).
