Customer Experience Specialist
2 days ago
INTEGRIS Health, Oklahoma's largest not-for-profit health system, is seeking a Customer Experience Specialist to join our SBO Shared Services team in Oklahoma City, OK.
Job Summary:The Customer Experience Specialist serves as the primary contact for all patient billing inquiries, acting as a liaison between INTEGRIS and patients, providers, and payers for all post-care matters related to account resolution.
Key Responsibilities:- Accepts inbound phone calls from patients, physician offices, insurance carriers, and resolves concerns immediately.
- Collects patient payments and follows levels of authority for posting adjustments, refunds, and contractual allowances.
- Documents all patient accounts activities concisely, including future steps needed for resolution.
- Performs filing, data entry, and other duties as assigned.
- Responds promptly to patient inquiries regarding billing procedures, policies, and statements.
- Utilizes multiple resources to resolve patient inquiries while on the phone or preparing/reviewing billing correspondence.
- 1 year of work experience in a call-center or dialer environment.
- 1 year of experience in medical billing, medical collections, basic ICD10 and/or CPT coding may be accepted in lieu of call-center experience.
- May consider successful completion of 1100+ related Career Tech program (medical billing/coding or accounting/bookkeeping) or one year of college coursework in a related field in lieu of experience.
- Previous experience should include utilizing standard office equipment and PC software.
- Must be able to communicate effectively with others in English (verbal/written).
INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. We invite you to join our team as we strive to be The Most Trusted Partner for Health.
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