Customer Experience Specialist

2 days ago


Oklahoma City, Oklahoma, United States INTEGRIS Health Full time
Job Title: Customer Experience Specialist

INTEGRIS Health, Oklahoma's largest not-for-profit health system, is seeking a Customer Experience Specialist to join our SBO Shared Services team in Oklahoma City, OK.

Job Summary:

The Customer Experience Specialist serves as the primary contact for all patient billing inquiries, acting as a liaison between INTEGRIS and patients, providers, and payers for all post-care matters related to account resolution.

Key Responsibilities:
  • Accepts inbound phone calls from patients, physician offices, insurance carriers, and resolves concerns immediately.
  • Collects patient payments and follows levels of authority for posting adjustments, refunds, and contractual allowances.
  • Documents all patient accounts activities concisely, including future steps needed for resolution.
  • Performs filing, data entry, and other duties as assigned.
  • Responds promptly to patient inquiries regarding billing procedures, policies, and statements.
  • Utilizes multiple resources to resolve patient inquiries while on the phone or preparing/reviewing billing correspondence.
Requirements:
  • 1 year of work experience in a call-center or dialer environment.
  • 1 year of experience in medical billing, medical collections, basic ICD10 and/or CPT coding may be accepted in lieu of call-center experience.
  • May consider successful completion of 1100+ related Career Tech program (medical billing/coding or accounting/bookkeeping) or one year of college coursework in a related field in lieu of experience.
  • Previous experience should include utilizing standard office equipment and PC software.
  • Must be able to communicate effectively with others in English (verbal/written).
About INTEGRIS Health:

INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. We invite you to join our team as we strive to be The Most Trusted Partner for Health.



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