Operations Director

6 days ago


Irvine, California, United States Dyrect Full time
Operations Director

At Dyrect, we're committed to delivering high-quality legal cannabis to our customers through our fast and reliable platform. As our Operations Director, you'll play a critical role in driving operational innovations and building an exceptional delivery team. You'll collaborate closely with our Purchasing, Marketing, and ownership teams to strategize and solve problems quickly.

Key Responsibilities:
  • Establish key performance indicators (KPIs) for the operations function
  • Develop and refine our customer service function, focusing on speed and innovation
  • Monitor and improve customer conversion rate, retention rate, and average ticket
  • Collaborate with marketing and purchasing teams to refine menu offerings and promotions
  • Select, train, mentor, and develop team members to build a cohesive and stable team
  • Monitor and improve purchase rate
Requirements:
  • 5 years of previous experience in a relevant operations and/or customer service role
  • Experience in a start-up environment
  • Experience with eCommerce and/or logistics platforms like Dutchie and Blaze
  • Industry experience in cannabis delivery or other app-based delivery to consumers
  • Ability to work from our Irvine headquarters and travel to various locations throughout the region
  • Ability to work in a fast-paced environment


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