Tech Services Manager AWS Marketplace TSO

2 days ago

New York, New York, United States Amazon Full time
About the Role

We are seeking a highly skilled Technical Services Manager to join our AWS Marketplace Vendor Finance Success Team. As a key member of our team, you will be responsible for owning and executing the revenue recognition processes for the Marketplace Private Offers program.

Key Responsibilities
  • Consistently strive to improve the Partner experience by delivering superior Partner support, exceeding SLA expectations and driving other key support metrics.
  • Build and strengthen collaborative relationships with Partners, service providers, engineering teams, and support staff.
  • Perform quality control functions to ensure high quality output and build or contribute to the creation of new processes.
  • Collaborate with internal stakeholders to maintain successful operations, including Leadership, Finance, Legal, Sales, Business Intelligence, Product, Engineering.
  • Manage internal and external Accounts Receivable inquiries and research invoice discrepancies.
  • Build, maintain, and publish program-related content and collateral.
  • Create and implement standard operating procedures and process workflows.
  • Dive deep into technical details, diagnose and reproduce issues with Amazon technology products, guide customers and share best practices.
  • Perform Partner and customer escalation and support process.
  • Audit work for potential defects that result from product/feature launches and process improvements.
  • Facilitate onboarding support and role training for new VFS Tech Services team members.
About Amazon

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer
  • A competitive salary range of $86,000/year to $185,000/year, depending on location.
  • A comprehensive benefits package, including medical, financial, and other benefits.
  • Opportunities for career growth and professional development.
  • A diverse and inclusive work environment.
Requirements
  • Bachelor's degree or equivalent work experience.
  • 3+ years of program operations experience, preferably within sales operations or business development within a technical organization.
  • Experience effectively communicating and presenting to senior leadership across multiple departments.
  • Experience working with Excel and internal ticketing systems.

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