Customer Success Manager

7 days ago


Elmhurst, Illinois, United States Burroughs Full time
Job Title: Customer Success Manager

At Burroughs, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for ensuring our customers realize value from their maintenance and support services and/or subscriptions.

Key Responsibilities:
  • Work with existing customers to ensure optimal utilization of products and services.
  • Act as the primary post-sales point of contact for customers and coordinate with cross-functional teams to ensure customer success.
  • Secure payments from customers to renew their support contracts and/or subscriptions.
  • Proactively introduce services to customers to add more value and expand customer spend.
Requirements:
  • Bachelor's Degree or Equivalent Work Experience.
  • 2 years of experience with customer account management.
  • 2 years of prior sales experience in a quota-carrying role is strongly preferred.
  • Strong computer proficiency, especially working knowledge of CRM applications.
Performance Criteria:
  • Quota Achievement.
  • Customer Churn Rate.
  • On-time Renewal Rate for Recurring Revenues.
  • Expansion of Revenue & Margin with Existing Customers (i.e. Dollar Net Retention).
  • SLA Achievement with Customers.
  • Customer Satisfaction Scores.
  • Recurring Revenue Forecast Deviation


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