Recreation Management Software Coordinator
2 weeks ago
Salary Range: $52,243 - $61,223
Employment Type: Full Time Exempt - This position requires in-person attendance and is not remote.
POSITION SUMMARY
The Recreation Systems Administrator (RSA) plays a crucial role in overseeing and managing the operations of RecTrac, the primary Recreation Management System utilized by the District. Additionally, the RSA is tasked with understanding, maintaining, and enhancing the current processes related to registration, facility bookings, and memberships in collaboration with various departments and management teams. The RSA will also provide fundamental training for end-users in RecTrac and other IT systems, while coordinating the extensive use of various IT systems for special events and significant registration periods. Reporting directly to the Superintendent of IT, the RSA serves as a key technical support contact within the organization.
KEY RESPONSIBILITIES
- Administer the RecTrac Registration software, including maintenance, user role configuration, seasonal information archiving, and other registration-related duties.
- Schedule and conduct training sessions for RecTrac users across the entire software suite.
- Collaborate with the Customer Service Manager and Finance Manager to develop and maintain comprehensive process manuals for RecTrac and other systems.
- Audit, assess, and authorize the implementation of RecTrac software upgrades as they become available.
- Troubleshoot customer accounts, activities, memberships, tickets, and other RecTrac records to assist Customer Service.
- Provide Tier 1 support to staff regarding all issues related to RecTrac, escalating to other IT personnel when necessary.
- Respond promptly and professionally to tickets assigned through the IT Work Order/Ticketing system.
- Occasionally assist in frontline Customer Service areas of the District as a backup.
- Perform all duties safely and in accordance with district policies, procedures, and safety regulations.
- Be knowledgeable about the safe operation of any equipment necessary for completing assigned tasks.
MINIMUM QUALIFICATIONS
- Effective communication skills with both internal and external customers.
- Proficient computer skills necessary for mastering RecTrac software and other District IT systems.
- Strong technical and professional writing abilities.
- Understanding of basic project management principles.
- Good knowledge of relevant safety protocols.
- Ability to foster positive and effective working relationships with colleagues.
- Commitment to maintaining confidentiality regarding customer accounts and District IT system information.
EDUCATION AND EXPERIENCE
An Associate's Degree, along with a minimum of two (2) years of experience with RecTrac or other Recreation Management Systems, and one (1) year of Customer Service experience is preferred. Equivalent combinations of education and experience will be considered.
Benefits:
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts (FSA) for Healthcare and Dependent Care
- Basic Life Insurance
- IMRF Pension (Retirement, Disability, Life)
- 457 Retirement Plan
- Paid Vacation, Personal Days, Holidays, and Sick Leave
- Discounted Park District classes, programs, events, and memberships for employees and their families
- Employee Assistance Program (EAP)
- Educational assistance and tuition reimbursement
- Employee Service Awards
Elk Grove Park District is an Equal Opportunity Employer.
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