Technical Application Specialist
3 weeks ago
Job Title: Technical Application Specialist
Key Responsibilities:
- Provide IT support services on the 911/311 operations call floor.
- Assist and lead special projects as requested by the company.
- Oversee project management, application management, cost analysis, and system functionality.
- Support system and network maintenance, as well as monitor applications for availability and performance.
Requirements:
- Demonstrate expertise in conveying technical and functional concepts for a specific technical specialty.
- Identify improvements to project standards to achieve high-quality services and products.
- Coordinate programming activities with the application development team.
- Collaborate with business and technical personnel to resolve problems and improve project design.
- Leverage excellent written and verbal communication skills to develop new business processes and programming solutions.
- Coordinate activities of application implementation and upgrades.
- Identify best practices and standards for the use of a product.
- Proven track record of hands-on technical design and implementation work within large complex systems.
- Proven hands-on technical work with a variety of technologies.
- Demonstrated technical expertise integrating diverse technical environments and cross-platform technologies.
- Deliver support for industry-specific applications that require integration with statewide systems or applications.
- Interact with executive-level business users or technical experts.
- Advanced experience in the required technical subject matter.
- Function as a niche technical SME (Subject Matter Expert).
- Proven experience across large and complex implementations and systems.
Education/Certification Requirements:
- Bachelor's degree in IT or related field or equivalent experience.
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