Front Desk Representative

1 day ago


Saint Clairsville, Ohio, United States Fairfield Inn St. Clairsvlle Full time
Job Title: Front Desk Agent

Job Summary:

The Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a seamless and enjoyable stay at our hotel. This role requires a high level of attention to detail, effective communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Respond to guest inquiries and requests in a timely and professional manner
  • Process guest check-ins and check-outs efficiently and accurately
  • Manage guest room assignments and ensure rooms are clean and ready for occupancy
  • Handle guest complaints and resolve issues in a fair and courteous manner
  • Maintain accurate records and reports, including guest information and room inventory
  • Collaborate with other hotel staff to ensure seamless guest service and resolve any issues that may arise

Requirements:

  • High school diploma or equivalent required
  • Previous experience in a hotel or customer service role preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask effectively
  • Strong problem-solving and conflict resolution skills
  • Ability to maintain confidentiality and handle sensitive information

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • The chance to work with a talented and dedicated team


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