Front Desk Associate

6 days ago

SaintBrieuc, Bretagne, United States Goldfish Swim School- Falls Church Full time
Front Desk Representative Job Description

We are seeking highly motivated and professional individuals to join our team as Front Desk Representatives at Goldfish Swim School- Falls Church.

Job Summary

Promote quality customer service and process sales and registration transactions as the first point of contact for potential and current members.

Key Responsibilities
  • Answer telephones, respond to inquiries, take messages, and screen and direct phone calls in a professional manner.
  • Conduct sales calls for prospective members.
  • Process student registrations using effective sales/customer service techniques.
  • Schedule and manage birthday/pool parties. Supervise birthday party staff.
  • Resolve customer concerns/complaints using a professional approach.
  • Assist clients with purchases of merchandise and vending.
  • Greet parents and students as they report to the front desk. Check in students on the attendance tracking system.
  • Maintain cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
  • Update informational displays with accurate and timely promotions and literature.
  • Make collection calls to resolve open account problems.
  • Prepare twice daily student lesson schedules for use by instructors and management staff.
  • Enforce safety rules and regulations to prevent accidents. Administer first aid when necessary.
Requirements

High school diploma or GED. Some college education is preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel, and other software systems. CPR, First Aid, and AED certifications required.

We offer convenient in-house shallow-water lifeguarding classes. Please discuss this option with a hiring manager.

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