Client Implementation Specialist

4 weeks ago

Reston, Virginia, United States FCE Benefit Administrators, Inc. Full time

Client Implementation Specialist

FCE Benefit Administrators, Inc. is seeking a Client Implementation Specialist to join our Implementation department. As a Client Implementation Specialist, you will service some of FCE's largest and most complex clients under the guidance of a seasoned Account Executive.

Key Responsibilities:

  • Partner with assigned Account Executives and liaison between FCE and client
  • Serve as the executive sponsor between FCE and carriers creating a strong communication channel
  • Create innovative and impactful business agreements with carriers with the end goal of faster resolution time for client's issues
  • Serve as the key point of escalation for widespread carrier issues
  • Oversee Carrier plans implemented within key departments, communicating timelines, internal and external due dates, and expectations
  • Understand and communicate the products and services sold to the client and internal departments
  • Understand and communicate service level agreements/expectations to the client and internal departments
  • Develop and maintain business relationships with existing clients, C-level executives, and HR Personnel, carriers and vendors
  • Employ client retention strategies that foster client satisfaction and loyalty
  • Work effectively with internal departments to support client goals and initiatives
  • Identify plan performance problems and/or service issues, and resource the departments and stakeholders necessary to rectify; work with Operations department to fix root-cause issues
  • Stay abreast of industry standards, legislation, insurance product changes, and ongoing trends
  • Strategize with Account Executive and Sales for annual benefit renewals; work with marketing department to develop and facilitate open enrollment employee communication campaigns
  • Monitor clients' fringe contribution reporting activity to ensure compliance

Requirements:

  • A minimum of five (5) years' experience in benefits administration/consulting or insurance industry on the carrier side
  • Enthusiastic self-starter who can work independently and self-motivate
  • Exceptional organizational skills, with attention to detail

Desired Experience:

  • A background that includes legal compliance, benefit administration, and labor/employee relations is strongly preferred
  • Current Life and Accident/Health License is strongly preferred
  • Brokerage experience is highly desirable

Education:

Bachelor's Degree in Business Management, Business Administration, Human Resources, or combination of equivalent education/experience.

Benefits Offered:

FCE Benefit Administrators, Inc. recognizes that talented people are attracted to companies that provide competitive pay, comprehensive benefit packages, and outstanding advancement opportunities. For this reason, we offer a Comprehensive Benefits Plan that includes the following:

  • 401(K) Match and Company Profit Sharing plan
  • Medical, Dental, Vision coverage
  • Life/AD&D insurance
  • Flexible Spending Account
  • Paid Time Off
  • Professional development/tuition reimbursement
  • Discount fitness memberships
  • Work/Life resources

FCE Benefit Administrators, Inc. is an equal opportunity employer.

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