Client Communications Specialist Supervisor

3 weeks ago


Reston, Virginia, United States Furnitureland South, Inc Full time
Job Title: Client Communications Specialist Supervisor

As a key member of our Client Relations team, you will lead a team responsible for developing and executing communication strategies that drive client satisfaction and retention.

Key Responsibilities:
  • Team Leadership: Supervise and mentor a team of Client Communications Specialists, providing guidance, training, and performance evaluations to ensure excellence in client interactions.
  • Communication Strategy: Develop and implement effective communication protocols to enhance client engagement, address inquiries, and resolve issues.
  • Content Creation: Oversee the creation and dissemination of communication content, ensuring consistency with our brand voice and messaging.
  • Client Interaction: Manage complex or escalated client communications, resolving issues and providing high-level support to ensure client satisfaction and retention.
  • Quality Assurance: Monitor and evaluate the effectiveness of communication efforts, providing feedback and recommendations for improvement.
  • Reporting & Analysis: Generate and analyze reports on communication metrics, client feedback, and engagement trends, using insights to drive strategic improvements.
  • Cross-Functional Collaboration: Work closely with other departments and roles to ensure cohesive messaging and address client concerns across various touchpoints.
  • Communication Excellence: Draft clear, concise, and customer-friendly messages regarding case updates and resolutions.
  • Feedback and Improvement: Collect and analyze client feedback to identify areas for improvement in communication processes.

We are seeking a highly skilled and experienced professional to join our team as a Client Communications Specialist Supervisor. If you have a passion for delivering exceptional client experiences and leading high-performing teams, we encourage you to apply.



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