Customer Engagement Specialist

2 weeks ago


Tacoma, Washington, United States Hunts Services Full time
Job Overview

Hunt's Services is a reputable local enterprise dedicated to serving the Pierce and King counties. Known for our competitive pricing and exceptional customer feedback, we pride ourselves on delivering 5-star service that begins with our call center operations. We are in search of empathetic individuals who can connect with customers during their challenging moments. If you possess strong customer service skills and a genuine desire to help, we invite you to consider this opportunity.


Position Title

Outbound Customer Service Representative (CSR)


Role Summary

The Outbound Customer Service Representative plays a vital role in maintaining communication with our existing clientele. Responsibilities include:

  • Conducting daily check-ins with customers to assess their needs.
  • Scheduling annual maintenance appointments and informing customers about ongoing promotional offers.
  • Following up on customer satisfaction regarding recent services.

Compensation

Competitive wage of $24.00 per hour, with opportunities for bonuses.


Work Environment

This position is based onsite in Tacoma, Washington State.


Key Responsibilities
  • Making outbound calls in a professional and courteous manner.
  • Delivering top-notch customer service consistently.
  • Communicating promotions through phone, email, and text.
  • Conducting follow-up calls and assisting with online scheduling.
  • Resolving issues and addressing customer concerns promptly.
  • Providing referrals for services outside our offerings.
  • Engaging in continuous training for professional growth.
  • Participating in team-building activities and weekly meetings.
  • Meeting monthly performance metrics.
  • Reporting directly to the Director of Customer Service.

Qualifications
  • High school diploma or equivalent.
  • A minimum of 2 years of experience in a customer-facing role or call center.
  • At least 1 year of experience in cold calling.

Preferred Attributes
  • Self-motivated, metric-driven, and dependable.
  • Experience in outbound calling is highly desirable.
  • Familiarity with Service Titan or similar dispatch software is a plus.

Work Schedule

Initial training will be from 8:00 AM to 4:30 PM, followed by a regular schedule of Monday through Friday from 9:30 AM to 6:00 PM. This is an in-person role, not a hybrid or remote position.


Benefits
  • Medical, Dental, and Vision coverage.
  • 6 paid holidays.
  • Paid vacation and sick leave.
  • 401k retirement plan with a 3% company match after one year of employment.
  • Weekly pay.

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