Senior Operations Manager
3 weeks ago
Job Summary:
The Senior Operations Manager will oversee the daily operations of the iFLY facility, ensuring that all aspects of the business are running smoothly and efficiently. This includes supervising customer service staff, call center, instructors, and management team, as well as managing daily flight and staff schedules, monitoring flight manifest to ensure maximum occupancy, and ultimately responsible for interviewing, hiring, and proper training of team members.
Key Responsibilities:
- Oversee all daily operations, including customer service, call center, and instructor staff
- Supervise management team and ensure that all team members are working towards company objectives
- Manage daily flight and staff schedules to ensure maximum efficiency
- Monitor flight manifest to ensure maximum occupancy and make adjustments as needed
- Responsible for interviewing, hiring, and proper training of team members
- Manage team member reviews, recognition, and disciplinary actions
- Responsible for inventory control and ordering of merchandise and supplies
- Ensure safety of operations and team members
- Manage and maintain daily reporting, including payroll and timekeeping reports
- Prepare and review budgets, profitability, and Profit & Loss margins
- Control operational expenses and improve profit margins where possible
- Ensure that facility is clean inside and outside
- Involved in proactive incentive programs, reward schemes, and team building events
- Work with Sales Manager on statistics and success of sales promotions
- Assist in short- and long-term sales and marketing strategies and help evaluate effectiveness
- Implement sales promotions and initiatives
- Set up product or service enhancements to improve customer satisfaction and sales potential
- Research, evaluate, and recommend enhancements to constantly improve the customer experience
Requirements:
- 5 years (plus) experience in management, including strong program marketing experience
- Demonstrated strong team leadership and development ability
- Computer skills in word processing, spreadsheet, database management, content management systems, and desktop publishing applications
- Project management and multi-tasking skills
- Excellent oral and written communication skills, as well as creative writing and negotiation skills
- Experience in generating presentations and proposals
- Diploma or Degree in Business, Recreation, Facility Management, or a combination of experience and education
Benefits:
- Medical, dental, vision, and supplemental plans for eligible employees
- Paid time off (PTO)
- Maternity/Paternity leave
- 401k retirement investment with company match
- Employee discount on retail merchandise and flight packages
- Free flight time for employees and immediate family
About iFLY Holdings, LLC:
iFLY Holdings, LLC is a leading provider of indoor skydiving experiences. Our mission is to make the dream of flying a reality for everyone. We are committed to providing a safe and enjoyable experience for our customers, and we are looking for a talented and motivated individual to join our team as a Senior Operations Manager.
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