Conference Services Manager

1 week ago

Delta, Colorado, United States LTD Hospitality Full time
Job Title: Conference Services Manager

LTD Hospitality Group is seeking a highly motivated and experienced Conference Services Manager to join our team. As a key member of our sales team, you will be responsible for developing and executing strategic revenue growth objectives, cultivating sales that exceed client and production expectations, and providing exceptional customer service to our clients.

Key Responsibilities:
  • Manage and execute group assignments turned over by the Sales Department, ensuring profitable achievement of sales objectives.
  • Actively participate in sales processes, including the booking of events, and make strategic decisions relative to a group or meeting to positively impact the financial results of the hotel.
  • Monitor and append all contractual agreements pertaining to meeting space, food & beverage, and special concessions for meetings.
  • Responsible for maximizing food & beverage revenues from assigned groups by soliciting additional needs and up-selling the meeting package and soliciting affiliate business.
  • Effectively communicate to all hotel departments the information necessary to successfully execute the groups' needs while maintaining a good client relationship.
  • Monitor and manage room blocks according to group contract, utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.
  • Review sales contracts as well as other important information, I.E., room block, cut-off date, special concessions, and attrition clauses and validate with client via turnover letter.
  • Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenue.
  • Produce and distribute convention resumes, two weeks prior to first day of main group arrival, and communicate all changes and updated information to hotel departments.
  • Distribute Banquet Event Orders for group and affiliates 10-14 days prior to events.
  • Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business within a 5% variance.
  • Check sleeping room and suite block, special room concessions, and rates as outlined in contract with group reservations agents, as well as updating group reservations.
  • Point of contact for meeting planner while group is on-site.
  • Coordinate the set-up of each function by verifying desired services and menu in advance with other departments as needed.
  • Synchronize timing of event activities by verifying details with kitchen and staff.
  • Ensure event space is set up in accordance with guests' specifications by supervising set-up and inspecting the room prior to event and when needed will be required to assist in the set-up.
  • Conduct pre-conference meetings with client and staff upon request.
  • Review banquet checks and invoices to ensure billing accuracy.
  • Lead the banquet event order and resume review meeting.
  • Alert Director of Sales of any information received by clients pertaining to pricing or positioning with the competitive set hotels.
  • Ability to book short-term/one-day meetings and events to fill need dates of Hotel. Ability to re-book recurring events for current clientele.
  • Produce comparative reports from PMS/Delphi to ensure effective Forecasting/minimizing errors with group bookings.
  • Other and all duties, projects, and tasks as assigned by employee's manager.
Requirements:
  • Previous event management experience preferred.
  • Proficiency in Word, Excel is required.
  • Proficiency in Delphi is preferred.
  • Knowledge of Food & Beverage operations strongly preferred.
  • Must be able to work independently or with a team with minimal direct supervision.
  • Knowledge of food & beverage products, proper preparation, presentation, and pricing.
  • Knowledge of meeting room capacities, banquet set-up, audio visual, and any other pertinent details as they relate to function room set-up.
  • Knowledge of hotel and competitive market.
  • Must be able to work a flexible schedule to include weekends and holidays.
  • Bachelors degree in business, hospitality, or a related field preferred.

LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt, and InterContinental Hotel Group flags.

LTD's core values focus on people, relationships, and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service, and cleanliness.

The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.

Please watch our video to learn more about LTD, then apply to join our team.

Great Benefits:

  • Medical, Dental, Vision & 401(k) with company match
  • Voluntary Short Term & Long Term Disability Insurance
  • Life & Accidental Death Insurance
  • Hotel Discounts
  • Paid Time Off
  • Training and Development Opportunities and Much More

For more information about joining the LTD family, please visit www.ltdhospitality.com. We look forward to hearing from you.

LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status.

Offering the perfect blend of comfort, style, and affordability, the Delta Hotel Chesapeake is the only full-service hotel in Chesapeake. Ideally located in the upscale Greenbrier neighborhood with easy access to shopping, restaurants, and entertainment, our hotel is within walking distance to the Chesapeake Conference Center, and just minutes from Norfolk, Virginia Beach, and Suffolk. We are also near the Portsmouth Naval Shipyard, Raytheon, and Mitsubishi, as well as attractions like Chilled Ponds and Farm Bureau Live. At our Chesapeake hotel, you'll enjoy your choice of guest rooms, studio suites, or one-bedroom suites; each features free WiFi, mini-refrigerator, plush bedding, and flat-panel TVs. Enjoy a cocktail or have a dining experience in the Luminous Restaurant. Unwind in our indoor pool and fitness room. When planning your next event, the Delta Hotel Chesapeake's banquet space can effortlessly accommodate your function.

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