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Medical Office Coordinator

2 months ago

Roanoke, Virginia, United States American Family Care Roanoke Full time
Job Summary

We are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at American Family Care Roanoke. As a Medical Office Coordinator, you will play a critical role in ensuring the smooth operation of our clinic, providing exceptional patient care, and maintaining accurate records.

Key Responsibilities
  • Pre-Service Preparation
    • Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
  • Patient Registration and Check-Out
    • Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
    • Register patients, update patient records, verify insurance accurately and timely, and check patients out
  • Financial Transactions
    • Determine, collect, and process patient payments and address collection and billing issues
  • Customer Service
    • Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
  • Administrative Tasks
    • Balance daily patient charges (cash, check, credit cards) against system reports
    • Complete closing procedures by preparing closing documentation and submitting required reports
    • Complete cash control procedures and secure financial assets
    • Maintain complete and accurate documentation
Requirements
  • High School graduate or equivalent
  • Previous medical clerical experience preferred
  • Basic computer knowledge, e.g., Microsoft Office
  • Accuracy and detail orientation
  • Positive customer service skills
  • Well-groomed appearance
  • Clear and articulate phone mannerisms