Customer Service Consultant II
1 week ago
As a Customer Service Consultant II, you will play a crucial role in addressing and resolving intricate issues that exceed the capabilities of frontline staff.
You will act as the main point of contact for resolving and de-escalating customer issues, ensuring a high standard of customer satisfaction.
Additionally, you will analyze, resolve, and respond to complex customer inquiries.Key Responsibilities
- Investigate PUC complaints and offer insights to Regulatory.
- Support brokerage operations, including addressing inquiries, generating reports, managing escalations, and fulfilling training requirements.
- Identify and escalate system challenges or process deficiencies affecting customer experiences.
- Share knowledge and expertise with colleagues; provide backup training and support.
- Offer additional support to the call center, process contract modifications, and perform other related tasks as assigned.
Qualifications
You should possess a Bachelor's degree in Business Administration, Communications, Marketing, or a related discipline.
A minimum of 3 years of experience in the Retail Electric Provider (REP) sector, particularly in the Commercial segment or a similar field, is required.
Expert analytical and problem-solving capabilities, a strong sense of urgency, meticulous attention to detail, and exceptional writing skills are essential.
You must be adept at managing multiple tasks concurrently while adjusting priorities based on case complexity and business demands.
A working knowledge of ERCOT and Non-ERCOT Markets (PJM, MISO, NYISO, NEPOOL) along with intermediate proficiency in Microsoft Outlook, Word, and Excel is necessary.
You should be capable of working independently and collaboratively, communicating effectively across Customer Operations and Sales.
A leadership mindset to motivate and empower team members, along with a commitment to fostering a customer-centric culture, is highly valued.
Additional Information
This position is eligible for a hybrid work arrangement.
Compliance with all ethics and safety policies is mandatory.
Compensation
Salary Range: $53,900 - $77,175 USD annually.
This range reflects the average expected pay for a qualified candidate. Actual salary may vary based on geography, experience, industry knowledge, education, internal pay alignment, or other legitimate factors.
ENGIE adheres to all federal, state, and local minimum wage regulations. In addition to base salary, this role is eligible for a competitive bonus/incentive program.
Why Choose ENGIE?
ENGIE North America is at the forefront of the Zero-Carbon Transition, committed to developing energy that is renewable, efficient, and accessible to all.
We prioritize diversity, equity, and inclusion, benefiting our employees, customers, products, services, and community.
ENGIE is proud to be an equal opportunity employer, dedicated to creating an equitable and inclusive workplace for all.
We are committed to maintaining a work environment free from discrimination and harassment.
All qualified applicants will be considered for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
We prioritize the safety of our employees, empowering them to halt work if unsafe conditions are observed.
-
Customer Service Representative II
2 weeks ago
Houston, Texas, United States CubeSmart Full time**Retail Associate II (Full-Time)****Company Overview**At CubeSmart, we believe that our culture is what sets us apart. When we say it's what's *inside* that counts, we mean you are valued.**Position Summary**As a Retail Associate II, you will play a vital role in providing exceptional customer service and managing our retail operations effectively.**Key...
-
Customer Service Representative II
10 hours ago
Houston, Texas, United States Calpine Full time**Job Summary:**As a Customer Care Agent II at Calpine, you will be responsible for providing exceptional customer service to our commercial customers. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.**Key Responsibilities:**Respond to customer inquiries and resolve issues in a timely...
-
Customer Service Representative II
3 days ago
Houston, Texas, United States Calpine Full time**Job Summary:**As a Customer Care Agent II at Calpine, you will be responsible for providing exceptional customer service to our commercial and GLO accounts. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.**Key Responsibilities:**Answer incoming customer service calls and respond to...
-
Customer Service Representative II
7 days ago
Houston, Texas, United States Westinghouse Electric Company Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative II to join our team at Westinghouse Electric Company. This is a 6-month contract assignment that requires excellent communication, problem-solving, and customer service skills.Key ResponsibilitiesRespond to and resolve non-routine customer requests, inquiries, and complaints about...
-
Customer Service Representative II
6 days ago
Houston, Texas, United States Calpine Full timeJob Summary:As a Customer Care Agent II at Calpine, you will be responsible for providing exceptional customer service to our commercial and GLO accounts. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:Answer incoming customer service calls and respond to customer...
-
Customer Service Representative II
10 hours ago
Houston, Texas, United States CSW Industrials Inc. Full time**Job Summary**CSW Industrials Inc. is seeking a highly skilled and customer-oriented **Customer Service Representative II** to join our team. As a specialist in customer service, you will be responsible for processing customer orders, inquiries, and challenges in a timely and professional manner.**Key Responsibilities:**Manage a large order processing...
-
Automotive Customer Service Consultant
2 weeks ago
Houston, Texas, United States Christian Brothers Automotive Full timeJob OverviewCompany Overview:Christian Brothers AutomotiveEmployee Benefits:Closed on Weekends for Family TimePaid Time Off and HolidaysPerformance-Based BonusesFinancial Wellness Programs ProvidedHealthcare Options AvailableRetirement Matching PlansEmployee DiscountsOngoing Training and Career Growth OpportunitiesAccess to Employee Rewards StoreContinuous...
-
Automotive Customer Service Consultant
2 weeks ago
Houston, Texas, United States Group 1 Auto Full timePosition OverviewJoin Our Team | Competitive Salary & Incentive ProgramsGroup 1 Automotive is a prominent player in the automotive retail sector, recognized for its excellence in sales and service.We are expanding our team and seeking experienced Automotive Customer Service Consultants to represent our esteemed brands.Our ideal candidate should possess a...
-
Customer Service Analyst II
2 weeks ago
Houston, Texas, United States ENGIE Full timePosition Overview As a Customer Experience Specialist II at ENGIE, you will take on the critical role of investigating and resolving intricate issues that exceed the capabilities of frontline staff. Your responsibilities will encompass de-escalating both internal and external customer grievances, examining Public Utility Commission (PUC) complaints, and...
-
Customer Service Team Supervisor
2 weeks ago
Houston, Texas, United States Newrez Full timeCustomer Service Team Supervisor at NewrezPrimary Role The Customer Service Team Supervisor is tasked with overseeing the Performing Mortgage Inbound Customer Service unit. This role includes management of the Loan Servicing operations and supervision of the Secured Consumer team.Direct ReportsPerforming Loan Consultant I, II, IIICustomer Care Universal...
-
Customer Service Team Supervisor
1 week ago
Houston, Texas, United States Newrez Full timeCustomer Service Team Supervisor at NewrezOverview The Customer Service Team Supervisor is tasked with overseeing the Inbound Customer Service division for Performing Mortgages. This role includes managing the Loan Servicing operations and supervising the Secured Consumer team.Team LeadershipDirect reports include Performing Loan Consultants I, II,...
-
Customer Service Team Supervisor
1 week ago
Houston, Texas, United States Newrez Full timeCustomer Service Team Supervisor at NewrezPrimary Function The Customer Service Team Supervisor is tasked with overseeing the Inbound Customer Service division within the Performing Mortgage sector. This role includes managing the Loan Servicing operations and leading the Secured Consumer team.Direct ReportsPerforming Loan Consultant I, II, IIICustomer Care...
-
Customer Support Specialist II
2 weeks ago
Houston, Texas, United States Mohawk Industries Inc Full timePosition Title: Customer Service Representative IICompany Overview:Mohawk Industries, Inc. is a leading manufacturer in the tile and natural stone sector, recognized for its commitment to quality and innovation.Role Overview:The Customer Service Representative II plays a crucial role in ensuring a seamless interaction between the company and its clientele....
-
Automotive Customer Service Consultant
2 weeks ago
Houston, Texas, United States Group 1 Auto Full timePosition OverviewJoin the dynamic team at Group 1 Automotive, a prominent player in the automotive retail sector. We are currently seeking dedicated Automotive Customer Service Consultants to enhance our esteemed BMW dealership. Our ideal candidate will possess a genuine enthusiasm for customer engagement and thrive in a fast-paced environment.What We...
-
Customer Support Specialist II
2 weeks ago
Houston, Texas, United States Mohawk Industries Inc Full timePosition Title: Customer Service Representative IICompany Overview:Mohawk Industries, Inc. is a leading manufacturer in the tile and natural stone sector, committed to excellence and innovation.Role Overview:The Customer Service Representative II plays a vital role in ensuring seamless communication between the company and its clientele. This position is...
-
Customer Support Analyst II
2 weeks ago
Houston, Texas, United States oilandgas Full timePosition OverviewAs a Customer Service Consultant II, you will take charge of examining and resolving intricate issues that exceed the capabilities of frontline staff. Your responsibilities will include de-escalating both internal and external client grievances, investigating Public Utility Commission (PUC) complaints, and providing brokerage assistance. You...
-
Customer Support Analyst II
2 weeks ago
Houston, Texas, United States ENGIE Full timePosition Overview As a Customer Service Consultant II, your primary responsibility will be to investigate and resolve intricate issues that exceed the capabilities of frontline staff. This role involves mitigating both internal and external customer grievances, examining Public Utility Commission (PUC) complaints, and offering brokerage assistance. You will...
-
Customer Support Specialist II
2 weeks ago
Houston, Texas, United States Calpine Full timePosition OverviewThe Customer Relations Agent II plays a vital role in ensuring the seamless resolution of customer inquiries and concerns. This position is essential for maintaining high levels of customer satisfaction and operational efficiency.Key ResponsibilitiesHandle incoming customer service inquiries, primarily focusing on commercial and complex...
-
Customer Support Specialist II
2 weeks ago
Houston, Texas, United States Callapg Full timeCustomer Service Rep IIPosition OverviewThe Customer Service Rep II will play a crucial role in delivering exceptional service to our clientele through various communication channels. Responsibilities encompass responding to incoming inquiries, engaging with customers via electronic correspondence, and managing orders through different platforms.Key...
-
Customer Service Consultant
7 days ago
Houston, Texas, United States Zurich Insurance Group Full timeAbout the RoleWe are seeking a skilled Claims Relationship Manager to join our team at Zurich Insurance Group. As a key member of our organization, you will play a crucial role in building and maintaining strong relationships with our customers, brokers, and business partners.Key ResponsibilitiesPartner with underwriting teams to identify new business...