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Customer Service Representative II
2 months ago
Job Summary:
As a Customer Care Agent II at Calpine, you will be responsible for providing exceptional customer service to our commercial and GLO accounts. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Answer incoming customer service calls and respond to customer inquiries in a timely and professional manner.
- Train new agents on basic CCA responsibilities, including answering calls, webchats, processes, and procedures.
- Provide customers with full resolution to issues or concerns, and correspond with other departments as needed to achieve issue resolution.
- Learn and understand our brand, products, and services to provide accurate and efficient support to customers.
- Work collaboratively with other departments to achieve customer satisfaction and resolve issues.
Requirements:
- High School degree or equivalent certification required.
- 3-4 years of experience in Retail Electricity and/or customer service capacity.
- Ability to work on a rotating schedule and be open to work and travel during emergencies and natural disasters.
- Must be willing to work in a dynamic and fast-paced environment.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
