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Customer Service Representative II
2 months ago
We are seeking a highly skilled Customer Service Representative II to join our team at Westinghouse Electric Company. This is a 6-month contract assignment that requires excellent communication, problem-solving, and customer service skills.
Key Responsibilities- Respond to and resolve non-routine customer requests, inquiries, and complaints about billing, policies, and other issues.
- Provide exceptional customer service and support to customers, ensuring their needs are met and issues are resolved in a timely manner.
- Work closely with the sales team to resolve customer issues and provide support as needed.
- Collaborate with area coordinators to resolve customer issues and provide guidance as needed.
- Identify and report fraudulent conditions to management.
- High School Grad / GED
- Experience: 2+ years
- Intermediate to advanced level of knowledge/expertise with Microsoft Office products as well as Internet technology
- Associate degree
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
