Client Service Director
2 days ago
We are seeking a highly skilled Client Service Leader to join our team at GBS - Global. As a key member of our organization, you will be responsible for leading a high-performing account management team, championing branch initiatives and priorities, and proactively managing assigned accounts.
Key Responsibilities- Monitor overall book and client assignments for the team, while managing 1-2 clients
- Accountable for 95% retention of assigned group of clients
- Cultivate and maintain multiple relationships with clients, internal partners, and vendor partners
- Develop a complete understanding of clients' needs and the appropriate coverage solutions that support and enhance the clients' culture, values, and mission
- Proactively manage the Client Service Cycle to ensure a seamless renewal, client retention, and whitespace engagement
- Manage escalated client issues to successful resolution in a manner consistent with Gallagher best practices
- Support consultants in winning new business by participating in meetings and calls with prospects and effectively communicating Gallagher's Value Proposition
- Actively seek new business referrals from existing GBS clients
- Understand and communicate the availability of resources within Gallagher Practice Areas (Pharmacy Practice, Retirement, GGB, HR Consulting, and Voluntary Benefits)
- Maintain up-to-date records in Document Management System (DMS)
- Comply with Gallagher's processes, BOSS standards, and office initiatives
- Complete training and professional development to gain understanding of the insurance industry and GBS processes
- Exemplify the highest ethical standards, promote ethical behavior, and uphold The Gallagher Way
We are looking for a highly motivated and experienced professional with a Bachelor's degree and 5+ years of client service and/or claims management experience, or a High School degree/GED with 10+ years of client service and/or claims management experience. 1+ years of supervisory experience is required. Health & Life License is also required.
Preferred qualifications include prior experience designing and implementing productivity and client service improvements, experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment, and a keen understanding of professional and industry standards/practices.
What We OfferOn top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits, including medical/dental/vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts (HSA, FSA), educational expense reimbursement, paid parental leave, digital mental health services (Talkspace), flexible work hours, training programs, Gallagher Thrive program, charitable matching gift program, and more.
We value inclusion and diversity and are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics.
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