Senior Manager, Client Implementation

3 days ago

Atlanta, Georgia, United States Cox Full time
Job Summary

We are seeking a highly skilled and experienced Senior Manager, Client Implementation to join our team at Cox Automotive. This role will be responsible for overseeing the implementation of our Central Dispatch solution for customers, ensuring that it meets their needs and expectations.

Key Responsibilities
  • Oversee the configuration of the Central Dispatch solution for customers, ensuring that it meets quality guidelines and customer expectations.
  • Manage a highly functioning team, driving continuous improvement and career growth.
  • Partner with peer leadership groups to identify and solve missing project requirements and proactively uncover potential issues and roadblocks.
  • Ensure implementation goes according to defined specifications and customer expectations.
  • Assist in the resolution of problems arising during the implementation process.
  • Operate with the utmost attention to detail, confidence, and effectiveness when handling accounts, pilot programs, and difficult situations.
  • Lead the development and improvement of processes and best practices to increase efficiency and accuracy of individual team members, interdepartmental communication, and ultimately customer satisfaction.
  • Provides feedback to Product Support, Operations Management, Marketing, and other teams based on customer use cases, adoption blockers.
  • Ensure documentation used by the team to detail the implementation and QA steps is maintained regularly.
  • Assessment of issues to evaluate wide-scale impact and partner with cross-functional teams to resolve.
  • Work to successfully achieve operational targets and KPIs.
  • Proactively develop and maintain knowledge and skills related to technology, tools & products (new releases, updates, etc.).
Requirements
  • Bachelor's degree in a related discipline and 8 years' experience in program management.
  • Minimum of 3 years in a client-facing or digital marketing role.
  • Working knowledge of native and web-based applications.
  • Knowledge of automotive transport, logistics, and/or Cox Automotive digital marketplace products is preferred.
  • Excellent interpersonal skills, including the ability to communicate both verbally and in writing.
  • Ability to effectively articulate and communicate in a way that retains engagement.
  • Strong time management skills and focus to hit set targets.
  • Above average ability to multi-task proactively and in response to issues as they arise.
  • Proven experience managing self and others (both clients and colleagues).
Compensation and Benefits

The base salary for this role is $97,800.00 per year, with the potential for additional compensation through an incentive program. Cox offers a comprehensive benefits package, including health care insurance, retirement planning, and paid days off.

Cox is an Equal Employment Opportunity employer and welcomes applications from diverse candidates. We provide reasonable accommodations for qualified applicants and employees with disabilities.

  • Senior Implementation Specialist

    7 days ago

    Atlanta, Georgia, United States U.S. Bank Full time

    Job DescriptionAt U.S. Bank, we're committed to delivering exceptional customer experiences and driving business growth. As a Senior Implementation Specialist, you'll play a critical role in onboarding new middle market customers onto our TravelBank solution.Key ResponsibilitiesCollaborate with clients to determine their business needs and configure our...

  • Senior Client Engagement Manager

    6 days ago

    Atlanta, Georgia, United States Microchip Technology Full time

    Unlock Your Potential as a Senior Client Engagement ManagerAre you a seasoned professional looking to take your career to the next level? Do you have a passion for delivering exceptional client experiences and driving business growth? We're seeking a highly skilled Senior Client Engagement Manager to join our team at Microchip Technology, Inc.Job SummaryAs a...

  • Senior Program Manager

    7 days ago

    Atlanta, Georgia, United States Storm2 Full time

    About Storm2Storm2 is a pioneering fintech company that offers a comprehensive, modern software stack for banks and financial institutions. Our vision is to revolutionize payments from the core to the edge, enhancing the purpose of money and banking through cutting-edge technology.About the RoleWe are seeking a Senior Program Manager to lead complex client...

  • Senior Client Manager

    3 weeks ago

    Atlanta, Georgia, United States MultiPlan Full time

    About the Role:At MultiPlan, we are seeking a highly skilled and experienced Senior Client Manager to join our team. As a key member of our organization, you will be responsible for managing all aspects of day-to-day account management activities for assigned clients within a designated territory of Regional Payors.Key Responsibilities:Provide direct and...

  • Senior Implementation Specialist

    7 days ago

    Atlanta, Georgia, United States U.S. Bank Full time

    Job DescriptionAt U.S. Bank, we're committed to delivering exceptional customer experiences and driving business growth. As a Senior Implementation Specialist, you'll play a critical role in onboarding new middle market customers onto our TravelBank solution.Key ResponsibilitiesCollaborate with clients to determine their business needs and configure our...

  • Senior Client Manager

    2 weeks ago

    Atlanta, Georgia, United States MultiPlan Full time

    About MultiPlanAt MultiPlan, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we...

  • Senior Implementation Specialist

    1 week ago

    Atlanta, Georgia, United States U.S. Bank Full time

    Job DescriptionAt U.S. Bank, we're committed to delivering exceptional customer experiences. As a Senior Implementation Specialist, you'll play a critical role in onboarding new middle market customers onto TravelBank's solution.Key Responsibilities:Consult with clients to determine the best configurations for their business needsConfigure the software with...

  • Senior Program Manager

    2 weeks ago

    Atlanta, Georgia, United States Storm2 Full time

    About Storm2:Storm2 is a pioneering fintech company, offering a comprehensive, modern software stack designed for banks and financial institutions. Our vision is to revolutionize payments from the core to the edge, enhancing the purpose of money and banking through cutting-edge technology. Our platform includes processing, loans, customizable mobile and web...

  • Senior Implementation Specialist

    3 days ago

    Atlanta, Georgia, United States U.S. Bank Full time

    Job DescriptionAt U.S. Bank, we're committed to delivering exceptional customer experiences. As a Senior Implementation Specialist, you'll play a critical role in onboarding new middle market customers onto our TravelBank solution.Key ResponsibilitiesConsult with clients to determine the best configurations for their business needsConfigure the software with...

  • Senior Financial Implementation Specialist

    2 weeks ago

    Atlanta, Georgia, United States Workday, Inc. Full time

    About the RoleWe are seeking a highly skilled Senior Financial Implementation Specialist to join our team at Workday, Inc. As a key member of our implementation team, you will play a critical role in ensuring the successful deployment of our financial solutions for healthcare customers.Key Responsibilities:Contribute to the development and maintenance of...

  • Senior Financial Implementation Consultant

    6 days ago

    Atlanta, Georgia, United States Workday, Inc. Full time

    About the RoleWe are seeking a highly skilled Senior Financial Implementation Consultant to join our team at Workday, Inc. As a key member of our implementation team, you will play a critical role in ensuring the successful deployment of our financial solutions for healthcare customers.Key Responsibilities:Contribute to the development and maintenance of...

  • Implementation Manager

    3 days ago

    Atlanta, Georgia, United States Piedmont Healthcare Corporate Full time

    Job SummaryWe are seeking a highly skilled and experienced Implementation Manager to lead the design and execution of IT programs in support of our Community Connect program. As a key member of our team, you will be responsible for overseeing the implementation of new system implementations related to the Community Connect program, providing subject matter...

  • Implementation Manager

    6 days ago

    Atlanta, Georgia, United States Hueman PE Talent Solutions Full time

    Job Title: Implementation ManagerAt Hueman PE Talent Solutions, we are seeking an experienced Implementation Manager to join our team. As an Implementation Manager, you will play a critical role in ensuring the successful adoption and integration of our software solutions for our clients.Key Responsibilities:Spearhead implementation projects for clients,...

  • Implementation Manager

    1 day ago

    Atlanta, Georgia, United States Hueman PE Talent Solutions Full time

    Implementation ManagerConnexure is seeking a highly skilled Implementation Manager to join our team in Atlanta, GA.The successful candidate will be responsible for ensuring seamless adoption and integration of our software solutions for our clients. This will involve guiding clients through every step of the onboarding process, empowering them to unlock the...

  • Implementation and Client Support Specialist

    3 weeks ago

    Atlanta, Georgia, United States InComm Payments Full time

    About This OpportunityThe Operations Manager I is responsible for overseeing the day-to-day operations for the InComm Healthcare implementations and client support.The role involves managing team resources, client setup, troubleshooting, improving processes, and ensuring compliance of the platform.Work closely with project managers and account managers to...

  • Senior Client Relations Manager

    4 weeks ago

    Atlanta, Georgia, United States RANPAK Full time

    Job OverviewThe Senior Client Relations Manager (SCRM) collaborates closely with the sales and marketing teams to cultivate and enhance vital partnerships with targeted end-users and channel affiliates. This role is a key component of our multidisciplinary team, which includes regional sales, product marketing, research and development, and packaging...

  • Senior Client Relationship Manager

    4 weeks ago

    Atlanta, Georgia, United States Oversight Systems Inc Full time

    Job OverviewAbout Oversight Systems IncOversight Systems Inc is a premier provider of AI-driven expenditure management and risk mitigation solutions tailored for large organizations. Our mission is to assist leading companies and government entities in revolutionizing their financial auditing and control processes.Position SummaryThe Senior Client Success...

  • Senior Manager, eTMF System Implementation and Maintenance

    3 weeks ago

    Atlanta, Georgia, United States Eisai Full time

    Job Summary:The Senior Manager, eTMF System Implementation and Maintenance, will lead collaboration efforts with R&D IT to implement and maintain Eisai's global (Veeva) eTMF system. This role will provide oversight and guidance to ensure the eTMF system aligns with Eisai's TMF vision and transformation initiative.Key Responsibilities:Collaborate with R&D IT...

  • Implementation Manager

    4 weeks ago

    Atlanta, Georgia, United States HD Supply Full time

    Job SummaryAs an Implementation Manager at HD Supply, you will be responsible for managing the execution of specific business initiatives, ensuring alignment with organizational goals and collaboration across departments.Key ResponsibilitiesDevelop and implement detailed project plans, timelines, and budgets, ensuring timely execution.Coordinate with various...

  • **Senior Manager, Client Content Strategy**

    3 weeks ago

    Atlanta, Georgia, United States Visa Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Manager, Client Content Strategy to join our team at Visa. As a key member of our Global Client Services team, you will be responsible for developing and implementing a comprehensive content strategy that drives business growth and enhances the client experience.Key ResponsibilitiesDevelop...