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Senior Implementation Specialist
2 months ago
At U.S. Bank, we're committed to delivering exceptional customer experiences. As a Senior Implementation Specialist, you'll play a critical role in onboarding new middle market customers onto our TravelBank solution.
Key Responsibilities- Consult with clients to determine the best configurations for their business needs
- Configure the software with and for the client, ensuring seamless integration
- Collaborate with internal teams on complex technical integrations
- Track and manage implementation project progress, providing regular updates to stakeholders
- Communicate effectively with client-side and internal stakeholders throughout the process
- Provide in-depth, consultative expertise to clients, leveraging your deep product knowledge
- Share best practices with clients on how to maximize value from their investment in TravelBank
- Acquire technical product knowledge through training, self-directed research, and testing
- Lead client-facing kick-offs, requirement gathering sessions, and configuration review meetings
- Partner with internal and external technical teams to coordinate custom integration work
- Report on project status and blockers to Customer Success leadership during weekly meetings
- Train clients to operate self-sufficiently and confidently on TravelBank's platform
- Conduct webinars and group training sessions to onboard smaller, more independent customers
- Share innovative ideas with peers and leadership on how to enhance operational efficiency and innovation
- Cross-functionally collaborate with the Customer Success Management team to understand client needs and requirements
- 3+ years of implementation, customer success, or customer support experience, preferably within the travel industry
- Meticulous attention to detail, including workflow and processes
- Strong motivation to stretch outside of comfort zones to tackle new tasks and situations
- Knowledge of accounting/finance systems (e.g., Netsuite, Sage, QuickBooks) and accounting practices (e.g., monthly close, expense management, audit processes)
- Strong interpersonal skills, including clear communication and collaboration, with the ability to coach and train customers effectively
- Competence and comfort presenting to C-level executives
- Highly organized individual with the ability to handle multiple projects simultaneously on tight timelines
- Growth mindset with a drive to continuously improve
Our comprehensive benefits package includes:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.