Senior Implementation Specialist

3 days ago

Atlanta, Georgia, United States U.S. Bank Full time
Job Description

At U.S. Bank, we're committed to delivering exceptional customer experiences. As a Senior Implementation Specialist, you'll play a critical role in onboarding new middle market customers onto TravelBank's solution.

Key Responsibilities:
  • Consult with clients to determine the best configurations for their business needs
  • Configure the software with and for the client, ensuring seamless integration
  • Collaborate with internal teams on complex technical integrations
  • Track and manage implementation project progress, providing regular updates to stakeholders
  • Communicate effectively with client-side and internal stakeholders throughout the process
What You'll Do:
  • Provide in-depth, consultative expertise to clients
  • Leverage your product knowledge to share best practices and help clients maximize value from their investment in TravelBank
  • Acquire technical product knowledge through training, self-directed research, and internal consultation
  • Lead client-facing kick-offs, requirement gathering sessions, and configuration review meetings
  • Partner with internal and external technical teams to coordinate custom integration work
  • Report on project status and blockers to Customer Success leadership during weekly meetings
  • Train clients to operate self-sufficiently and confidently on TravelBank's platform
  • Conduct webinars and group training sessions to onboard smaller, independent customers
  • Share innovative ideas with peers and leadership on operational efficiency and innovation
  • Cross-functionally collaborate with the Customer Success Management team to understand client needs and requirements
Requirements:
  • 3+ years of implementation, customer success, or customer support experience, preferably in the travel industry
  • Meticulous attention to detail, including workflow and processes
  • Strong motivation to tackle new tasks and situations
  • Knowledge of accounting/finance systems and accounting practices, preferred
  • Strong interpersonal skills, including clear communication and collaboration
  • Competence and comfort presenting to C-level executives
  • Highly organized individual with the ability to handle multiple projects simultaneously
  • Growth mindset with a drive to continuously improve
Benefits:

Our comprehensive benefits package includes healthcare, basic and optional term life insurance, short-term and long-term disability, pregnancy disability and parental leave, 401(k) and employer-funded retirement plan, paid vacation, up to 11 paid holiday opportunities, adoption assistance, and sick and safe leave accruals.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.

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