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Senior Implementation Specialist

2 months ago

Atlanta, Georgia, United States U.S. Bank Full time
Job Description

At U.S. Bank, we're committed to delivering exceptional customer experiences and driving business growth. As a Senior Implementation Specialist, you'll play a critical role in onboarding new middle market customers onto our TravelBank solution.

Key Responsibilities
  • Collaborate with clients to determine their business needs and configure our software to meet those requirements.
  • Work closely with internal teams to develop and implement complex technical integrations.
  • Track and manage implementation project progress, providing regular updates to stakeholders.
  • Develop and maintain strong relationships with clients and internal stakeholders throughout the implementation process.
What You'll Do
  • Provide expert consultation to clients, leveraging your deep product knowledge to drive business value.
  • Acquire and apply technical product knowledge through training, research, and internal consultation.
  • Lead client-facing kick-offs, requirement gathering sessions, and configuration review meetings.
  • Partner with internal and external technical teams to coordinate custom integration work.
  • Report on project status and blockers to Customer Success leadership during weekly meetings.
  • Train clients to operate self-sufficiently on our platform.
  • Conduct webinars and group training sessions to onboard smaller, independent customers.
  • Share innovative ideas with peers and leadership on operational efficiency and innovation.
  • Cross-functionally collaborate with the Customer Success Management team to understand client needs and requirements.
Requirements
  • 3+ years of implementation, customer success, or customer support experience, preferably in the travel industry.
  • Meticulous attention to detail, including workflow and processes.
  • Strong motivation to tackle new tasks and situations.
  • Knowledge of accounting/finance systems and accounting practices (e.g., Netsuite, Sage, QuickBooks).
  • Strong interpersonal skills, including clear communication and collaboration.
  • Competence and comfort presenting to C-level executives.
  • Highly organized individual with the ability to handle multiple projects simultaneously on tight timelines.
  • Growth mindset with a drive to continuously improve.
Benefits

Our comprehensive benefits package includes healthcare, basic term and optional term life insurance, short-term and long-term disability, pregnancy disability and parental leave, 401(k) and employer-funded retirement plan, paid vacation, up to 11 paid holiday opportunities, adoption assistance, and sick and safe leave accruals.

We're an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.