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Senior Client Manager

2 months ago

Atlanta, Georgia, United States MultiPlan Full time

About MultiPlan

At MultiPlan, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Job Summary

We are seeking a highly skilled and experienced Senior Client Manager to join our team. As a Senior Client Manager, you will be responsible for managing all aspects of the day-to-day account management activities for assigned clients within a designated territory of Regional Payors. You will support the company in facilitating client satisfaction to sustain existing lines of established business, as well as identify and assist on growth expansion of existing or new lines of business.

Key Responsibilities

  • Provide direct and active client relationship oversight in all ongoing business efforts being provided to the client, and assure and sustain the ongoing business relationship that qualifies as sold business revenue.
  • Actively create key relationships with the client's business services line owner's as well as other mid-level managers and executive-level leaders within the client, and provide business reviews as needed to the client's identified business owner and client leadership as requested.
  • Function as the client advocate while cultivating a customer-driven perspective throughout the company in support of the corporate business objectives.
  • Actively expand the breadth of additional company products and services by collaborating with the client executive and client management teams assigned to their respective regional territory or assigned client portfolio.
  • Provide guidance, team leadership, and insights to client management, solution specialists, operations, and account associates to ensure resolution of customer issues and meet customer-expressed business objectives and goals.
  • Actively engage and monitor product/program effectiveness and develop processes and client reporting to illustrate the impacts and effectiveness of sales and account management activities in a manner that will positively drive Net Promoter Scores.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Collaborate, coordinate, and communicate across all business/product groups, business development teams, and management to enable our client's success and satisfaction with the company.
  • Notify all appropriate stakeholders of client issues and complaints and escalate issues accordingly.
  • Ensure compliance with HIPAA regulations and requirements.
  • Demonstrate commitment to the company's core values.

Requirements

The ideal candidate will possess strong leadership characteristics and have demonstrated exceptional performance or possess deep client management experience. A successful Senior Client Manager will understand and possess the abilities to guide and exceed the expectations of the client in their partnership with the company and initiate improvements to better service the client.

What We Offer

This position is eligible for health insurance, 401(k), and bonus opportunity. The salary range for this position is $115-120K. Specific offers take into account a candidate's education, experience, and skills, as well as the candidate's work location and internal equity.