Retail Customer Service Specialist
2 weeks ago
Position Overview: We are seeking a dedicated Center Associate to provide outstanding service to our retail clientele. This role is pivotal in ensuring customer satisfaction and requires a blend of retail experience, technical proficiency, and a welcoming attitude.
Company Profile: At The UPS Store, we prioritize our customers' needs and strive to deliver exceptional products and services tailored to their requirements.
Key Responsibilities:
- Provide exemplary customer service to visitors and manage phone inquiries effectively.
- Exhibit strong listening abilities when interacting with customers, colleagues, and supervisors.
- Address customers' shipping needs and recommend suitable solutions.
- Stay updated on all available products, services, and trends within the industry.
- Show proficiency in using equipment and software, while being willing to assist team members.
- Ensure a tidy, organized, and safe working environment.
- Complete additional tasks as assigned.
Required Qualifications:
- High school diploma or equivalent.
- Strong computer skills, including familiarity with Microsoft Office and Adobe Suite.
- Excellent communication skills, both verbal and written.
- Dependable, punctual, and responsible.
- Ability to lift items weighing over 40 pounds.
- Notary license is preferred but not essential.
- Military base access is an advantage.
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