Retail Customer Service Specialist

2 weeks ago


Kailua, Hawaii, United States The UPS Store Full time

Position Overview: We are seeking a dedicated Center Associate to provide outstanding service to our retail clientele. This role is pivotal in ensuring customer satisfaction and requires a blend of retail experience, technical proficiency, and a welcoming attitude.

Company Profile: At The UPS Store, we prioritize our customers' needs and strive to deliver exceptional products and services tailored to their requirements.

Key Responsibilities:

  • Provide exemplary customer service to visitors and manage phone inquiries effectively.
  • Exhibit strong listening abilities when interacting with customers, colleagues, and supervisors.
  • Address customers' shipping needs and recommend suitable solutions.
  • Stay updated on all available products, services, and trends within the industry.
  • Show proficiency in using equipment and software, while being willing to assist team members.
  • Ensure a tidy, organized, and safe working environment.
  • Complete additional tasks as assigned.

Required Qualifications:

  • High school diploma or equivalent.
  • Strong computer skills, including familiarity with Microsoft Office and Adobe Suite.
  • Excellent communication skills, both verbal and written.
  • Dependable, punctual, and responsible.
  • Ability to lift items weighing over 40 pounds.
  • Notary license is preferred but not essential.
  • Military base access is an advantage.


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