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Retail Service Associate

2 months ago

Kailua, Hawaii, United States The UPS Store Full time

Position Overview: We are seeking a dedicated Center Associate who will excel in delivering top-notch customer service to our retail clientele. This role is essential in ensuring that our customers receive the best possible experience while utilizing our services.

Company Overview: At The UPS Store, we prioritize customer satisfaction and are dedicated to offering superior services and products tailored to meet our clients' needs.

Key Responsibilities:

  • Provide exceptional service to customers visiting the store and manage inquiries via phone.
  • Exhibit strong listening skills to understand the needs of customers, colleagues, and management.
  • Assist customers with their shipping needs and offer effective solutions.
  • Stay updated on all available products, services, and trends within the industry.
  • Demonstrate proficiency in using equipment and software, while being willing to assist team members.
  • Ensure a clean, organized, and safe working environment.
  • Complete additional tasks as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Strong computer skills, including familiarity with Microsoft Office and Adobe Suites.
  • Excellent communication skills, both verbal and written.
  • Dependable, punctual, and responsible.
  • Ability to lift items weighing over 40 pounds.
  • Notary license is preferred but not required.
  • Military base access is an advantage.