Customer Service Specialist in Architecture

2 weeks ago


Houston, Texas, United States Signeekwave Architecture Studio Full time
Job Overview

Company Background:

Welcome to Signeekwave Architecture Studio, where creativity meets innovation.

At Signeekwave, we are dedicated to redefining the architectural landscape through exceptional design and sustainable practices. Our team comprises skilled architects, designers, and engineers who are passionate about creating spaces that not only meet our clients' needs but also inspire and elevate their experiences.

Position Summary:

We are looking for a dedicated and enthusiastic individual to fill the role of Customer Service Specialist within the Architecture & Planning sector. In this position, you will serve as the primary contact for our clients, ensuring their questions and concerns are handled with care and professionalism. Your commitment to customer satisfaction will be essential in fostering strong relationships and delivering outstanding service.

Compensation: $25.00 per hour

Employment Type: Full-time

Key Responsibilities:

  • Manage incoming and outgoing calls, providing clients with accurate and timely information.
  • Address client inquiries and resolve issues in a courteous and efficient manner.
  • Maintain comprehensive knowledge of our services to effectively assist clients.
  • Utilize our CRM system to update and manage client accounts, ensuring all information is current.
  • Work collaboratively with internal teams to address and resolve complex client concerns.
  • Document client interactions meticulously, including call details and resolutions for future reference.

Qualifications:

  • High school diploma or equivalent; Bachelor's degree is a plus.
  • Exceptional verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Experience with customer relationship management (CRM) software.
  • Able to thrive in a fast-paced and dynamic work environment.

Additional Benefits:

  • Dental Insurance
  • Disability Insurance
  • Health Insurance
  • Flexible Spending Account

Join us in shaping the future of architecture and making a meaningful impact.



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