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Customer Service Specialist

2 months ago

Houston, Texas, United States Sonic Automotive Full time

Customer Service Specialist - Join our dynamic team at Sonic Automotive

About Us: Sonic Automotive is a leading group of high-volume franchised dealerships specializing in a variety of motorsport brands. We pride ourselves on our commitment to providing exceptional service and support to our customers, ensuring they have everything they need to enjoy their vehicles.

Position Overview: We are currently seeking a Customer Service Specialist to enhance our service department. This role is crucial in managing service appointments and offering additional services to our valued customers.

Key Responsibilities:

  • Schedule service appointments and gather essential customer and vehicle information prior to their visit.
  • Welcome customers in a friendly and professional manner.
  • Provide detailed and accurate cost estimates for labor and parts.
  • Monitor the progress of repairs throughout the day and communicate any changes in time or cost to customers.
  • Ensure proper authorization is obtained before any repairs are initiated.

Qualifications:

  • Minimum of two years of experience in a dealership environment.
  • General understanding of vehicle mechanical operations.
  • Strong work ethic with the ability to thrive in a fast-paced setting.
  • Excellent communication and active listening skills.
  • Willingness to learn and follow directions.
  • Positive attitude and respect for team members.

What We Offer:

  • Comprehensive Health, Dental, and Vision Insurance.
  • 401k plan with a company match.
  • Paid vacation time.
  • Access to leadership and personal development programs.
  • Casual dress code.

We are committed to maintaining a diverse and inclusive workplace. All information will be kept confidential according to EEO guidelines.