Customer Service Representative
1 week ago
About Signeekwave Architecture Studio:
We are a forward-thinking architecture firm dedicated to creating exceptional spaces that blend functionality, aesthetics, and sustainability. Our team of talented architects, designers, and engineers strive to push the boundaries of architectural design and create transformative experiences for our clients.
About the Job:
We are seeking a highly motivated and customer-oriented individual to fill the role of Customer Service Representative in our Architecture & Planning industry. As a Customer Service Representative, you will be the first point of contact for our clients, ensuring that their inquiries and concerns are addressed promptly and professionally.
Key Responsibilities:
- Handle inbound and outbound phone calls, providing accurate and efficient information to clients.
- Respond to client inquiries and resolve complaints in a professional and timely manner.
- Maintain a high level of product knowledge to effectively answer client questions and provide guidance.
- Update and manage client accounts using our CRM system, ensuring accurate and up-to-date information.
- Collaborate with internal teams to escalate and resolve complex client issues.
- Accurately document client interactions, including call details and resolutions, for future reference.
Requirements:
- High school diploma or equivalent; Bachelor's degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Proficient in using customer relationship management (CRM) software.
- Ability to work in a fast-paced and dynamic environment.
Benefits:
- Dental Insurance
- Disability Insurance
- Health Insurance
- Flexible Spending Account
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