Helpdesk Support Specialist
2 days ago
We are seeking a skilled Helpdesk Support Technician to join our team at The Global Excellence Consulting Group. As a Helpdesk Support Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving issues related to hardware and software, and ensuring that our clients receive exceptional service.
Responsibilities:- Provide technical support to clients via phone, email, and remote access
- Troubleshoot and resolve issues related to hardware and software
- Install and configure applications and software packages
- Perform basic troubleshooting and triage of computers via remote computer access and phone
- Escalate issues and problems that are not resolvable as necessary
- Assist clients with resolving device-related issues via telephone support
- Help determine technical needs of supported systems
- Participate as a team member on projects
- Record activities in the service desk software system
- Update/ create internal supported system documentation
- Communicate technical issues, risks, and approaches to clients
- Possession of a high school diploma or an equivalent, plus one year of experience in an inbound call center environment
- Two years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency
- Experience with remote troubleshooting preferred
- Possession of a valid class C Maryland driver's license or an equivalent is required
- Possession of A+ (Remote Technician) and Network+ certification is preferred
- Knowledge of computer operations and support
- Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment
- Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components
- Health, Dental, and Vision Benefits
- Life, AD&D, Short Term Disability, and Long Term Disability paid 100% by the company
- 401K
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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