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IT Support Specialist

2 months ago

Baltimore, Maryland, United States DMI (Digital Management, Inc.) Full time
About the Opportunity

DMI, LLC is seeking a skilled Network Engineer to join our team.

Duties and Responsibilities:
  • Install, configure, maintain, troubleshoot, and repair network software, servers, and/or network utilities to provide solutions to minimize user downtime.
  • Keep network software, servers, and/or network utilities up-to-date and in compliance with MDH security guidelines and vendor best-practices.
  • Create and deploy scripts/automation where needed to improve team efficiency or assist MDH personnel with various requirements/tasks.
  • Administer, maintain, and manage Active Directory for local site's Organizational Unit, within the MDH enterprise AD environment.
  • Adhere to and ensure compliance with Office of Enterprise Technology, Maryland Department of Health, and Maryland Department of Information Technology standards, practices, policies.
  • Configure, install, maintain hardware, and install hardware components related to computer and other electronic communication hardware such as servers, hubs, switches, modems, faxes, printers, network cabling, presentation equipment, videoconference equipment, specialized digital equipment, etc.
  • Responds to help desk assignments, and document solutions to support requests. May include preparing written correspondence to maintain documentation for installations, setup procedures, and user support & training.
  • Consults with users to discuss local and wide area network and microcomputer software and hardware needs to research and suggest the best solution and resources for the user to do his job effectively.
  • Prepares written correspondence to maintain documentation for installation and setup procedures and user support and training.
  • Updates and maintains centralized file records of all hardware and software in use by MDH personnel to include inventory and user files held within the IT Department.
Qualifications:
  • 5 years administering large scale Active Directory environment.
  • 5 years managing and server hardware and software utilizing Microsoft Server operating systems.
  • 3 years providing user and infrastructure support in a Helpdesk/ServiceDesk setting.
Required and Desired Skills/Certifications:
  • Networking Concepts
  • OSI Model
  • TCP/IP
  • DNS
  • DHCP
  • Active Directory
  • User, computer, group administration
  • Replication
  • Server Administration Hardware troubleshooting and repair
  • Windows server operating system
  • Active Directory membership
  • Software/application support and troubleshooting
Location:

Spring Grove Park, 55 Wade Ave, Catonsville, MD 21228

Working at DMI:

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing.

We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients.

The following categories make up your DMI wellbeing:

  • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
  • Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
  • Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
  • Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
  • Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status.

DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

US citizenship may be required for some positions.