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IT Operations Specialist

2 months ago

Baltimore, Maryland, United States Mattermost Full time
Mattermost IT Operations Specialist

Mattermost is seeking a highly skilled IT Operations Specialist to join our team. As a key member of our IT function, you will play a critical role in shaping and growing our IT operations as we continue to scale our workforce.

The ideal candidate will have a strong background in IT operations, with experience in administering a large SaaS stack, managing inventory, and developing asset management systems. You will also have a firm grasp of security best practices and be familiar with HRIS, SAML IDP, MDM, EDR solutions, and Google Workspace.

Responsibilities:
  • Ownership of Helpdesk - transacting with users through a service desk tool and continually making recommendations and updates to improve the user experience
  • Contribute to a smooth onboarding and offboarding experience
  • Manage inventory and help develop the asset management system
  • Contribute to refining and adding to IT policies and documentation
  • Work on various projects related to increasing productivity, security, and taking IT to the next level
Requirements:
  • 3+ years of work experience in an IT role in a Mixed OS environment
  • Working knowledge of administering a large SaaS stack
  • Familiarity with HRIS, SAML IDP, MDM, EDR solutions & Google Workspace
  • Firm grasp on security best practices
  • Preferred experience working remotely and as part of a global team
What We Offer:
  • $85,000 - $112,000 a year
  • Mattermost is an EEO Employer
  • We are a remote-first, open source company

Mattermost is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment.