Mobile Device Support Specialist

21 hours ago


Baltimore, Maryland, United States Technogen, Inc. Full time
Job Title: Mobile Device Helpdesk Engineer

We are seeking a highly skilled Mobile Device Helpdesk Engineer to join our team at Technogen, Inc. in Baltimore, MD.

Job Summary:

The successful candidate will be responsible for managing all wireless accounts, activating new user accounts, maintaining wireless databases, and providing technical assistance for all wireless equipment.

Key Responsibilities:

  • Manage all wireless accounts, including equipment, activations, and user acknowledgement forms.
  • Activate new user accounts and perform initial setup for email, calendar, and contacts.
  • Maintain all wireless databases, inventories, audits, supplies, and accessories.
  • Process and distribute end users' wireless invoicing and personal usage summaries.
  • Hold quarterly inventory meetings to review and reconcile outstanding invoice processing issues and TSR queues.
  • Coordinate with leadership and telecommunications vendors to review new products, rate plans, and eligible upgrades.
  • Provide technical assistance for all wireless equipment.

Supervisor Responsibilities:

  • Provide clear day-to-day direction to staff.
  • Point of contact for day-to-day work-related issues.
  • Identify and provide training as needed.
  • Provide regular updates and reports to the IT Department Manager.
  • Ensure all Telecommunication Service Requests are handled in a timely manner.

Requirements:

The ideal candidate will have excellent technical skills, strong communication skills, and the ability to work in a fast-paced environment.

What We Offer:

Technogen, Inc. offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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