Mobile Device Support Specialist
21 hours ago
We are seeking a highly skilled Mobile Device Helpdesk Engineer to join our team at Technogen, Inc. in Baltimore, MD.
Job Summary:
The successful candidate will be responsible for managing all wireless accounts, activating new user accounts, maintaining wireless databases, and providing technical assistance for all wireless equipment.
Key Responsibilities:
- Manage all wireless accounts, including equipment, activations, and user acknowledgement forms.
- Activate new user accounts and perform initial setup for email, calendar, and contacts.
- Maintain all wireless databases, inventories, audits, supplies, and accessories.
- Process and distribute end users' wireless invoicing and personal usage summaries.
- Hold quarterly inventory meetings to review and reconcile outstanding invoice processing issues and TSR queues.
- Coordinate with leadership and telecommunications vendors to review new products, rate plans, and eligible upgrades.
- Provide technical assistance for all wireless equipment.
Supervisor Responsibilities:
- Provide clear day-to-day direction to staff.
- Point of contact for day-to-day work-related issues.
- Identify and provide training as needed.
- Provide regular updates and reports to the IT Department Manager.
- Ensure all Telecommunication Service Requests are handled in a timely manner.
Requirements:
The ideal candidate will have excellent technical skills, strong communication skills, and the ability to work in a fast-paced environment.
What We Offer:
Technogen, Inc. offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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