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Application Support Specialist

2 months ago

Baltimore, Maryland, United States Kennedy Krieger Institute Full time
Job Title: Application Support Analyst

We are seeking a highly skilled Application Support Analyst to join our team at Kennedy Krieger Institute. As a key member of our IT department, you will be responsible for providing technical support and assistance to our end-users, ensuring the smooth operation of our Epic system.

Key Responsibilities:
  • Collaborate with the Application Manager and other stakeholders to develop, optimize, and maintain clinical applications within the Epic system.
  • Provide assistance with Helpdesk support for assigned Epic applications, including troubleshooting and resolving technical issues.
  • Work with end-users to determine necessary changes needed to maintain system functionality and ensure optimal support for the system.
  • Participate in workflow creation, design, development, and testing of the system, analyzing technical issues and resolving Epic software-related problems.
  • Consult with Subject Matter Experts to develop the application for the most optimal end-user experience.
Requirements:
  • Epic certification in all applications in their area and other related areas within 3 months of training/date of hire.
  • Bachelor's degree required.
  • 0-4 years of experience in healthcare or healthcare operations required.
  • Additional years of experience in programming and application support functions may substitute for a portion of the required education.
What We Offer:

We offer a competitive salary, excellent benefits, including medical, dental, vision, 401K with match, tuition reimbursement, free parking, and child care subsidies. In addition, we provide rich professional development opportunities and a supportive work environment.

We require full COVID vaccination or documentation of medical and/or religious exemption(s) approval for this job as we are a healthcare institution committed to putting health and safety first for our patients, students, employees, and the communities we serve.