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Application Support Specialist
2 months ago
We are seeking a highly skilled Application Support Analyst to join our team at Kennedy Krieger Institute. As a key member of our IT department, you will be responsible for providing technical support and assistance to our end-users, ensuring the smooth operation of our Epic system.
Key Responsibilities:- Collaborate with the Application Manager and other stakeholders to develop, optimize, and maintain clinical applications within the Epic system.
- Provide assistance with Helpdesk support for assigned Epic applications, including troubleshooting and resolving technical issues.
- Work with end-users to determine necessary changes needed to maintain system functionality and ensure optimal support for the system.
- Participate in workflow creation, design, development, and testing of the system, analyzing technical issues and resolving Epic software-related problems.
- Consult with Subject Matter Experts to develop the application for the most optimal end-user experience.
- Epic certification in all applications in their area and other related areas within 3 months of training/date of hire.
- Bachelor's degree required.
- 0-4 years of experience in healthcare or healthcare operations required.
- Additional years of experience in programming and application support functions may substitute for a portion of the required education.
We offer a competitive salary, excellent benefits, including medical, dental, vision, 401K with match, tuition reimbursement, free parking, and child care subsidies. In addition, we provide rich professional development opportunities and a supportive work environment.
We require full COVID vaccination or documentation of medical and/or religious exemption(s) approval for this job as we are a healthcare institution committed to putting health and safety first for our patients, students, employees, and the communities we serve.