Hotel Operations Manager

4 weeks ago


Lewisville, Texas, United States Texas Western Hospitality Group Full time
Job Summary

As a key member of our hotel management team, the Assistant General Manager will oversee the Front Desk staff and department operations. This includes supervising and training staff, scheduling, and maintaining accurate records. The ideal candidate will have excellent leadership and communication skills, with a focus on delivering exceptional guest service.

Key Responsibilities
  • Supervise and train Front Desk staff to ensure excellent guest service
  • Schedule staff to maintain adequate staffing levels and adhere to labor standards
  • Maintain accurate records, including cash flow sheets, direct bill accounts, and credit card receipts
  • Conduct staff meetings and adhere to all franchise and company procedures
  • Resolve guest complaints and employee issues in a professional and timely manner
  • Perform functions of the General Manager in their absence
Requirements
  • 2+ years of experience in hotel management or a related field
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong analytical and problem-solving skills

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