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Vice President of Event Operations

1 month ago

Phoenix, Arizona, United States Pro Em National Event Services Full time

Job Summary

The Vice President of Event Staffing will oversee the management of a large team of event staff, ensuring they meet organizational standards and deliver exceptional customer service. This role will focus on professionalism and efficient resource coordination to achieve outstanding results.

Key Responsibilities:

• Lead and manage the day-to-day operations of the Event Resource Team, including staffing, event operations, billing, and inventory.

• Monitor the financial performance of the Event Resources Team by reviewing and approving job costing schedules and the monthly Resources P&L.

• Provide effective leadership to a diverse team, fostering a culture of accountability, collaboration, and excellence.

• Set clear expectations for team members and ensure their alignment with organizational goals.

• Drive organizational standards and develop KPIs to ensure team members adhere to established protocols and procedures.

• Oversee and implement measures to track and improve organizational efficiency in staffing, security, and parking operations.

• Uphold high standards of customer service, ensuring client satisfaction and building strong customer relationships.

• Address customer concerns promptly and implement corrective actions as needed.

• Identify opportunities for process improvement and implement strategies to improve profitability and resource utilization.

• Emphasize and promote a culture of professionalism among team members, setting high standards for excellence in all aspects of service delivery.

• Represent the organization with integrity and professionalism in all interactions.

• Work closely with the Accounting and Finance team to monitor budgetary considerations and ensure cost-effective operations.

• Contribute to the development of financial plans and business development strategies for the staffing operations.

Requirements:

• Bachelor's degree or equivalent experience preferred.

• Proven experience in a managerial role overseeing staffing operations.

• Strong leadership and team management skills.

• Excellent organizational and communication abilities.

• Demonstrated commitment to professionalism and customer service.

• Strategic thinking and problem-solving capabilities.

• Financial acumen and budget management experience.

• Discretion and professionalism when handling confidential information.

• A genuine love of helping others: demonstrate empathy and the ability to put oneself in other shoes.

• Attention to detail, enjoy managing the micro.

• Grit and resilience: the determination to tackle new challenges while accepting and incorporating lots of feedback and calibration.