Customer Service Insurance Representative

2 weeks ago


San Antonio, Texas, United States USAA Full time
Job Title: Customer Service Insurance Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Insurance Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our members, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide timely and effective customer service to members via phone, email, and other communication channels.
  • Assist members with new and existing insurance policies, answering questions and resolving issues in a professional and courteous manner.
  • Develop and maintain relationships with members to understand their needs and provide personalized solutions.
  • Work collaboratively with internal teams to resolve complex issues and ensure seamless customer experiences.
  • Stay up-to-date on product knowledge and regulatory requirements to provide accurate and compliant advice to members.
Requirements:
  • High school diploma or equivalent required; degree in a related field preferred.
  • 1+ year of customer service experience in a needs-based sales environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Property and Casualty license required; additional state licenses a plus.
What We Offer:
  • Competitive salary and benefits package, including medical, dental, and vision coverage.
  • 401(k) and pension plans, with company match.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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