Customer Service Supervisor

7 days ago


Columbus, Mississippi, United States BankFirst Financial Services Full time
Job Summary

BankFirst Financial Services is seeking a highly skilled and experienced Branch Manager II to lead our retail banking team. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring operational excellence.

Key Responsibilities
  • Leadership and Management: Provide guidance and direction to retail banking employees to achieve sales and service goals.
  • Customer Service: Foster a culture of exceptional customer service, ensuring that customers receive timely and effective solutions to their banking needs.
  • Operational Excellence: Oversee the day-to-day operations of the branch, ensuring compliance with BankFirst policies and procedures.
  • Performance Management: Conduct regular performance evaluations, providing constructive feedback and coaching to employees to improve their skills and performance.
  • Business Development: Identify opportunities to grow sales and revenue, developing and implementing strategies to achieve business objectives.
Requirements
  • Education: Bachelor's degree in business, finance, or a related field.
  • Experience: Three to five years of branch management or supervisory experience in a financial institution, with a working knowledge of lending.
  • Skills: Strong interpersonal and communication skills, with the ability to motivate and develop staff to meet established goals and objectives.
What We Offer

BankFirst Financial Services is an equal opportunity employer, committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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