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Service Advisor

2 months ago

Dallas, Texas, United States Freeman Auto Group Full time

Service Advisor Role

We are seeking a skilled Service Advisor to join our team at Freeman Auto Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities

  • Customer Interaction
    • Greet customers promptly and courteously, providing a positive first impression of our dealership.
    • Listen attentively to customers' needs and concerns, ensuring their questions are addressed and their expectations are met.
  • Service Coordination
    • Coordinate with service technicians to ensure timely and efficient completion of repairs and maintenance.
    • Communicate with customers regarding the status of their vehicle, including any issues or delays.
  • Upselling and Additional Services
    • Identify opportunities to upsell additional services, such as maintenance packages or accessories, in a professional and non-intrusive manner.
  • Administrative Tasks
    • Process customer payments and handle any necessary paperwork.
    • Maintain accurate records of customer interactions and service history.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of automotive repair and maintenance procedures.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.