Automotive Service Advisor

7 days ago

Dallas, Texas, United States National Guard Employment Network Full time
Job Title: Automotive Service Advisor

We are seeking a highly skilled Automotive Service Advisor to join our team at Enterprise Fleet Management. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of our fleet management services.

Key Responsibilities:
  • Review and apply automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email.
  • Negotiate changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post-warranty applications while creating and issuing purchase orders.
  • Analyze clients' business needs and repair orders to create and assess solutions; contact clients to provide recommendations, explain proposed procedures, and gain approval.
  • Identify opportunities and make recommendations to Groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair.
Requirements:
  • Must be 18 years of age or older.
  • Must live in the Dallas, TX area or surrounding Texas counties.
  • Must have a minimum of 4 approved ASE certifications that are current.
  • Must have six (6) months of customer service experience and two (2) years of automotive maintenance, repair consultation, or dealership service department experience.
  • Must have basic proficiency with Microsoft Office applications (Word, Excel, and Outlook).
Competency Based Qualifications:
  • Executing Customer Service Detail Oriented Analyzing Communication Flexibility
Work from Home (WFH) Requirements:
  • Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite).
  • High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required.
  • Connection latency must be less than 100ms.

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies, and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. We offer a comprehensive healthcare package, 401k matching & profit sharing, paid time off, great discounts, and organizational growth potential.

This is a full-time work from home position that will allow you to work 100% from your home residence in Dallas, TX or surrounding TX counties. Our department operates between the hours of Monday through Friday 6 a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST. The schedules offered are based on current business needs.

This position offers a starting pay range of $26.60-$28.60 per hour depending upon relevant experience and skill level. Additional compensation will be provided for weekend and evening shift differential (up to $2.00/hour) and bilingual skills (up to $1.00/hour). This position also has the opportunity to earn an additional $0.25/hr up to $6.25 for each current ASE certification you hold in this list: A1-A9, T1-T8, E1-E3, L1-L3, F1, G1, C1, & X1.

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