Customer Service Lead

3 days ago


Dover, Delaware, United States TransCore Full time

**Job Summary:**

TransCore, a leading provider of transportation solutions, is seeking a highly skilled Customer Service Lead to join our team in Dover, Delaware. As a key member of our customer service team, you will be responsible for assisting customer service representatives in resolving customer inquiries and issues, while also providing training and guidance to ensure exceptional customer service.

**Key Responsibilities:**

• Assist customer service representatives in resolving customer inquiries and issues

• Provide training and guidance to customer service representatives to ensure exceptional customer service

• Monitor and track customer service performance metrics

• Continuously assess customer service levels and monitor customer feedback

• Ensure that all customer service representatives are courteous, professional, and attuned to customer needs

• Assist in the creation of performance reviews for TransCore employees and provide periodic feedback to staffing agencies as needed

**Requirements:**

• 2-4 years of related experience

• High school diploma or equivalent required

• Bilingual in English and Spanish preferred

• Ability to read and comprehend simple instructions, short correspondence, and memos

• Ability to write simple correspondence

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

**Work Environment:**

The work environment is typically moderate, with occasional exposure to noise and distractions. Regular and predictable attendance is an essential function of this job.



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