Customer Service Representative
3 days ago
TransCore, a leading provider of transportation solutions, is seeking a highly skilled Customer Service Representative to join our team in Dover, Delaware.
Job SummaryAs a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise. You will work closely with our team to maintain accurate records, process payments, and communicate effectively with customers.
Key Responsibilities- Assist customers with account opening and maintenance
- Process payments and perform cash out procedures
- Meet or exceed performance goals to ensure high-quality service
- Perform account maintenance, including changes, adjustments, and statement requests
- Communicate business rules and policies to customers
- Respond to incoming phone inquiries and chat requests
- Review violation appeals and communicate business rules
- High school diploma or equivalent required
- Bi-lingual fluency in English and Spanish preferred
- Ability to work variable shifts, including weekends
- Excellent communication and problem-solving skills
TransCore offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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