Current jobs related to Customer Field Services Supervisor - Dover, Delaware - Chesapeake Corporation

  • Security Operations Field Supervisor

    2 weeks ago

    Dover, Delaware, United States Allied Universal® Full time

    Job Title: Security Operations Field SupervisorJob Summary:Allied Universal is seeking a highly motivated and experienced Security Operations Field Supervisor to join our team. As a Security Operations Field Supervisor, you will be responsible for supervising Security Professionals in the field, ensuring site coverage, and working closely with Operations...

  • Customer Care Operations Supervisor

    1 week ago

    Dover, Delaware, United States Chesapeake Corporation Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Care Operations Supervisor to join our team at Chesapeake Utilities Corporation. As a key member of our Customer Care team, you will be responsible for leading and managing a team of customer care representatives to deliver exceptional service to our customers.Key ResponsibilitiesLead and...

  • Field Service Technician

    3 weeks ago

    Dover, Delaware, United States Light and Wonder, Inc. Full time

    Job Title: Field Service Technician IWelcome to Light & Wonder, Inc., a global leader in gaming technology. We are seeking a skilled Field Service Technician I to join our team in the Delaware Park & Dover area and region.Job SummaryThis is a customer-facing role that requires the ability to install, maintain, and troubleshoot our award-winning games at...

  • Customer Service Representative

    3 weeks ago

    Dover, Delaware, United States Zufall Health Full time

    Job SummaryThe Call Center Representative plays a vital role in providing exceptional customer service to patients and the public. This individual will utilize their knowledge of health center services and policies to assist with scheduling appointments, addressing complaints and concerns, and responding to inquiries. The ideal candidate will possess...

  • Customer Service Representative

    2 weeks ago

    Dover, Delaware, United States Bally's Corporation Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Bally's Corporation. As a key member of our call center team, you will be responsible for providing exceptional customer service to our guests, handling hotel room reservations, and ensuring a seamless experience for our players.Key...

  • Customer Service Representative

    2 weeks ago

    Dover, Delaware, United States Bally's Corporation Full time

    Job Summary:As a Customer Service Representative at Bally's Corporation, you will be responsible for handling hotel room reservations and casino offers in a professional and courteous manner. You will be the primary point of contact for guests, providing exceptional service and ensuring that their experience is memorable and enjoyable.Key Responsibilities:...

  • Field Operations Manager

    1 month ago

    Dover, Delaware, United States Getlabs Full time

    About the RoleWe are seeking a highly skilled and experienced Field Supervisor to join our team at Getlabs. As a Field Supervisor, you will be responsible for overseeing the quality of patient operations in our territories, ensuring that every Getlabs experience meets and exceeds patient expectations.Key ResponsibilitiesSupervise a team of mobile...

  • Customer Service Representative

    1 week ago

    Dover, Delaware, United States Zufall Health Center Full time

    Job SummaryThe Call Center Representative plays a vital role in providing exceptional customer service to patients and the public. This position requires a strong understanding of health center services and policies, as well as excellent communication and problem-solving skills.Key ResponsibilitiesAssist patients with scheduling appointments and addressing...

  • Customer Service Representative

    3 weeks ago

    Dover, Delaware, United States Zufall Health Center Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Call Center Representative to join our team at Zufall Health Center. As a key member of our call center team, you will be responsible for providing exceptional customer service to patients and the public, answering inquiries, and resolving issues in a professional and timely manner.Key...

  • Customer Service Representative

    2 weeks ago

    Dover, Delaware, United States Bally's Corporation Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Bally's Dover. As a key member of our Player Services team, you will be responsible for providing exceptional customer service to our guests, ensuring their experience is memorable and enjoyable.Key ResponsibilitiesProvide efficient and...

  • Customer Service Representative

    2 weeks ago

    Dover, Delaware, United States Bally's Corporation Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our guests, ensuring their experience is memorable and enjoyable.Key ResponsibilitiesEnroll guests into our Players Club program, ensuring they receive...

  • Customer Service Representative

    1 week ago

    Dover, Delaware, United States Bally's Corporation Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Player Services team, you will be responsible for providing exceptional service to our guests, ensuring their experience is memorable and enjoyable.Key ResponsibilitiesProvide timely and effective service...

  • Customer Service Assistant Manager

    4 weeks ago

    Dover, Delaware, United States Food Lion Full time

    About Food LionAt Food Lion, we value our associates as our most important assets. We strive to provide a fulfilling work experience and reward performance and commitment. Our goal is to offer a career full of variety and challenges, where each associate contributes to the overall success of our organization.Job SummaryWe are seeking an experienced and...

  • Operations Supervisor Trainee

    1 week ago

    Dover, Delaware, United States CVS Health Full time

    Job SummaryThe Shift Supervisor Trainee role is an entry-level position that prepares an employee for a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The successful candidate will perform work as directed, complete basic operations and management skills training, and learn about key aspects of the business, including...

  • Customer Service Leader

    2 weeks ago

    Dover, Delaware, United States Food Lion Full time

    Customer Service LeaderFood Lion is seeking a Customer Service Leader to provide fast, easy, flexible and friendly service to our customers. As a key member of our team, you will be responsible for maintaining high standards of customer service, ensuring a positive shopping experience for our customers, and supporting the Customer Service Manager and...

  • Customer Service Lead

    1 month ago

    Dover, Delaware, United States TransCore Full time

    **Job Summary:**TransCore, a leading provider of transportation solutions, is seeking a highly skilled Customer Service Lead to join our team in Dover, Delaware. As a key member of our customer service team, you will be responsible for assisting customer service representatives in resolving customer inquiries and issues, while also providing training and...

  • Customer Service Director

    1 week ago

    Dover, Delaware, United States Hannaford Full time

    Customer Service Excellence LeaderHannaford is seeking a Customer Service Excellence Leader to oversee and provide fast, easy, flexible and friendly service to customers through the achievement of Hannaford customer service standards.Assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End...

  • Customer Service Lead

    1 month ago

    Dover, Delaware, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a highly motivated and customer-focused Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example to ensure a positive shopping experience for our...

  • Customer Service Liaison

    3 weeks ago

    Dover, Delaware, United States The Panther Group Full time

    Customer Service RepresentativeThe Customer Service Representative plays a vital role in ensuring the accuracy of account information and providing required details to customers. This position requires strong communication skills and attention to detail to resolve customer inquiries and issues efficiently.Key Responsibilities:Determine the accuracy of...

  • Customer Service Representative

    2 weeks ago

    Dover, Delaware, United States Chesapeake Corporation Full time

    {"title": "Customer Service Representative", "description": "Job SummaryChesapeake Utilities Corporation is seeking a Customer Service Representative to provide exceptional customer service to our propane customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing a positive experience for...

Customer Field Services Supervisor

2 months ago

Dover, Delaware, United States Chesapeake Corporation Full time
Position: Supervisor, Customer Field Services

Location: Remote within designated service area states

About Us:

At Chesapeake Utilities Corporation, we are committed to providing energy solutions that foster progress. Our core values prioritize the well-being of our people, ensuring safety, and cultivating trustworthy relationships.

Your Contribution to Our Success:

The Supervisor of Customer Field Services plays a pivotal role in overseeing the field service team, which is responsible for all customer interactions related to service and maintenance operations within the CUC Regulated business. This position guarantees a smooth customer experience in field activities through meticulous reporting and the establishment of Service Level Agreements (SLAs). The Supervisor will lead a team focused on processing new construction orders and managing SAP Technical Master Data.

Key Responsibilities:
  • Analyze daily, weekly, and monthly reports related to field service activities to identify efficiencies and areas for enhancement.
  • Develop and oversee Service Level Agreements (SLAs) that align with operational objectives to boost customer satisfaction.
  • Manage the intake of new construction projects, ensuring effective communication with customers regarding service timelines.
  • Provide coaching, development, training, and motivation to team members.
  • Review and ensure compliance with regulatory requirements within the CUC regulated business.
  • Facilitate the timely resolution of all Field Service SAP exceptions, including field verifications and data discrepancies.
  • Conduct weekly and monthly update meetings with operations teams to promote clarity and efficiency.
  • Support the team in prioritizing work and making informed decisions regarding potential delays.
  • Assist the Planner/Dispatcher and Emergency Response Team Supervisor as needed.
  • Collaborate with the Field Service Manager to address issues related to automated processes.
  • Work closely with Operations and Customer Service units to resolve SAP escalations and identify root causes.
Qualifications:
  • High School Diploma required; an Associate's or Bachelor's Degree in Business Administration, Project Management, Construction Management, or Engineering is preferred.
  • A minimum of 3 years of relevant experience, ideally within the gas or electric utility sector.
  • Possession of a valid driver's license.
  • Strong understanding of business unit procedures and principles.
  • Proficiency in standard business software, including Microsoft Word, Excel, PowerPoint, and SAP.
  • Excellent communication skills, sound business judgment, and decision-making abilities while maintaining confidentiality.
  • Able to work independently and collaboratively within a diverse team environment.
Equal Opportunity Commitment:
Chesapeake Utilities Corporation is an equal opportunity employer dedicated to fostering a diverse workforce. We welcome all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.