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Customer Service Representative

2 months ago

Dover, Delaware, United States P&O Ferries group Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Dutch Speaking Customer Service Advisor. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service to our clients, handling inquiries, and resolving issues in a timely and professional manner.

About the Team

You will be part of a dynamic and supportive team that is passionate about delivering outstanding customer experiences. Our team is committed to excellence, and we are looking for someone who shares our values and is eager to learn and grow with us.

About the Company

P&O Ferries is a leading ferry operator with a rich history and a strong commitment to customer satisfaction. We are part of the DP World group, a global leader in logistics and transportation. Our company values diversity, inclusivity, and employee development, and we are committed to creating a workplace that is welcoming and supportive of all employees.

Key Responsibilities

  1. Provide exceptional customer service to clients via phone, email, and webchat
  2. Handle customer inquiries and resolve issues in a timely and professional manner
  3. Work collaboratively with the team to achieve sales targets and improve customer satisfaction
  4. Participate in ongoing training and development to improve skills and knowledge

Requirements

  • Fluent Dutch and English language skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet targets
  • Positive attitude and a passion for customer service