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Customer Service Representative

2 months ago

Dover, Delaware, United States P&O Ferries group Full time

About the Role

We are seeking a talented and enthusiastic individual to join our award-winning Contact Centre team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, providing a positive and friendly approach to every interaction.

Key Responsibilities

  • Take calls from customers in English, using our in-house reservations system
  • Meet agreed targets and provide a high level of service
  • Work as part of a busy and supportive team, receiving full training and development opportunities
  • Be flexible with working hours, including weekends and evenings

What We Offer

As a Customer Service Representative with P&O Ferries, you will have the opportunity to develop your skills and career in a dynamic and supportive environment. We offer a competitive salary, a positive and fun-loving team culture, and the chance to work for a market-leading company in the ferry travel industry.

Requirements

To be successful in this role, you will need to be outgoing, gregarious, and able to engage with customers in a friendly and professional manner. You will also need to be able to work well under pressure and meet agreed targets. If you are a motivated and enthusiastic individual who is looking for a challenging and rewarding role, we would love to hear from you.