Front Desk Agent

1 week ago

Scottsdale, Arizona, United States Bolay Enterprises LLC Full time
About Our Company

We are a hospitality company that builds and operates unique properties that reflect the neighborhoods they serve. Our hotels are a celebration of architecture and design, and a gathering place for visitors from near and far. We strive to create travel experiences that offer inspiration and a sense of connection to our respective cities.

Job Summary

We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. The ideal candidate will be able to provide exceptional customer service, work well in a team environment, and possess strong communication skills.

Responsibilities
  • Greet every guest promptly with a smile and maintain eye contact
  • Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
  • Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism
  • Check in guests, assure that guest is assigned type of room requested and the correct rate is charged
  • Arrange for luggage to be delivered to guest rooms as needed
  • Issue correct keys to the guest
  • Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest
  • Settle guest bills accurately
  • Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed
  • Reconcile all transactions at the close of each shift
  • Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality
  • Accept reservations, changes and cancellations in the absence of Reservations Department Staff
  • Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department
  • Understand all aspects of the Front Office in the hotels Property Management System
  • Possess knowledge of all hotel services, facilities, outlet operating hours and amenities
  • Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
  • Participate in scheduled departmental meetings and all other relevant meetings as requested
Requirements
  • High School diploma or general education degree (GED)
  • Three (3) years related experience in hospitality or service industry preferred
  • Strong communication skills
  • Collaborative spirit
  • Ethical Conduct
  • Computer Proficiency: Microsoft Office, Opera PMS
  • Positive Attitude
  • Eye for Detail
  • Problem solving abilities
Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience. We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

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