Hotel Front Desk Representative
3 days ago
We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Hyatt House Scottsdale. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:- Handle customer complaints and concerns in a professional and courteous manner
- Answer incoming calls and respond to guest inquiries regarding room bookings, rates, amenities, and special requests
- Greet and check-in guests, distribute keys and room assignments, and record credit card information
- Communicate with housekeeping to ensure guest rooms are ready and meet our high standards
- Perform regular bookkeeping duties to ensure accurate and up-to-date guest information
- Excellent time management, organizational, and customer service skills
- At least one year of experience in the hospitality industry, preferably as a front desk agent or similar role
- High school diploma or equivalent required
- Proficiency in Microsoft Office and reservation management systems
- Ability to work in a fast-paced environment and handle stressful situations
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Hyatt House Scottsdale.
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