Hotel Front Desk Representative

3 days ago


Scottsdale, Arizona, United States Hyatt House Scottsdale Full time
Hotel Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Hyatt House Scottsdale. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
  • Handle customer complaints and concerns in a professional and courteous manner
  • Answer incoming calls and respond to guest inquiries regarding room bookings, rates, amenities, and special requests
  • Greet and check-in guests, distribute keys and room assignments, and record credit card information
  • Communicate with housekeeping to ensure guest rooms are ready and meet our high standards
  • Perform regular bookkeeping duties to ensure accurate and up-to-date guest information
Requirements:
  • Excellent time management, organizational, and customer service skills
  • At least one year of experience in the hospitality industry, preferably as a front desk agent or similar role
  • High school diploma or equivalent required
  • Proficiency in Microsoft Office and reservation management systems
  • Ability to work in a fast-paced environment and handle stressful situations

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Hyatt House Scottsdale.



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